Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

PURVIK PATEL

Hillard

Summary

Developed valuable skills in fast-paced retail environment, including customer relationship management and strategic sales planning. Able to adapt quickly to new challenges and effectively leverage past experiences to contribute to new fields. Seeking to transition into new role where these transferable skills can be utilized to drive success.

Overview

8
8
years of professional experience

Work History

Sandwich Artist

HD Foods LLC
03.2025 - Current
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.

Drive-Thru Cashier

Netra Inc (Dairy Queen)
01.2025 - Current
  • Balanced cash drawer at beginning and close of shift.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.

Sales Associate

SK Grandview LLC
01.2022 - 09.2024
  • Worked varied hours, days, nights, and weekends as business needs dictate cover other employ's shift.
  • Managed customer relations and customer service through daily communication and interaction.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions which in turn increased profit by 20%.
  • Led staff meetings to discuss customer service and sales goals overall, operational problems or procedural changes while working with multi-ethnic culture.
  • Organized product displays to attract potential buyers and increase sales.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Sales Coordinator

Flamer Technology LLP
08.2020 - 12.2020
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.

Customer Service Representative

Sahaj Morgantown LLC
01.2020 - 06.2020
  • Maintain customer satisfaction and needs with forward-thinking strategies focused and implement on addressing customer needs and resolving concerns.
  • Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times for rehab veterans.
  • Offer customer advice and assistance, paying attention to particular needs or wants regarding stay at rehab.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Associate

Exxon Gas Station
01.2018 - 12.2019
  • Improved operational efficiencies while managing customer's requests, store inventory, transactions related cash and cards, new purchase orders and pricing needs in POS systems like passport and ruby.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates for inside and outside sales.
  • Helped 100+ customers every day with positive attitude and focus on customer satisfaction while handling high volume of customer flow.
  • Addressed customer questions and complaints with professionalism.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

Bachelor of Arts - Marketing/Sales

Ohio University
Athens, OH
05.2021

Associate of Science - Software Development

Columbus State Community College
Columbus, OH
05.2020

Skills

  • Order fulfillment
  • Stocking and replenishing
  • Microsoft Office Suite
  • Professional telephone demeanor
  • Cross-selling strategies
  • Customer engagement
  • Credit card payment processing
  • Sales expertise
  • Google Workspace
  • Customer relations
  • Sales team leadership
  • Salesforce proficiency

Languages

Hindi - Bilingual or Proficient (C2)
English - Bilingual or Proficient (C2)
Gujarati - Bilingual or Proficient (C2)

Timeline

Sandwich Artist

HD Foods LLC
03.2025 - Current

Drive-Thru Cashier

Netra Inc (Dairy Queen)
01.2025 - Current

Sales Associate

SK Grandview LLC
01.2022 - 09.2024

Sales Coordinator

Flamer Technology LLP
08.2020 - 12.2020

Customer Service Representative

Sahaj Morgantown LLC
01.2020 - 06.2020

Customer Service Associate

Exxon Gas Station
01.2018 - 12.2019

Associate of Science - Software Development

Columbus State Community College

Bachelor of Arts - Marketing/Sales

Ohio University

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