Productivity Prediction ML Model
- Developed a multi-step machine learning algorithm to measure AWS Support-wide productivity across 4,000 engineers and 1 million resolved cases annually.
- Applied regression, supervised clustering, and SHAP analysis to identify product improvement opportunities, resulting in $4M projected annual savings.
Revenue Forecasting ML Model
- Developed a multi-step revenue forecasting algorithm using ensemble ML and deep learning techniques for Amazon's Just Walk Out.
- Improves forecasting accuracy by 40% resulting in improved revenue prediction with correcting >$2M revenue gap for reporting for Amazon leadership.
Enhanced operational processes to streamline workflows
- Designed and developed ETL pipelines and AWS QuickSight dashboards to identify and highlight critical business bottlenecks involving cross-team dependencies.
- Collaborated with cross-functional stakeholders (PMTs, TPMs, PMs) to design business reporting frameworks and resolve business metric ambiguities.
- Mentored junior team members and conducted hiring interviews for business intelligence teams, contributing to team growth and talent acquisition.