Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pusp Raj Bhatt

Cary,NC

Summary

Certified IT professional with 4 years of experience in designing and managing network infrastructures. Holds CompTIA Network+, Cisco CCNA, and Microsoft 365 Fundamentals certifications, showcasing expertise in network protocols and security. Proven track record in executing technical projects that reduce downtime and enhance performance. Skilled in proactive maintenance and upgrades to ensure operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Network Administrator

World Bank Group
Washington, District of Columbia
11.2024 - Current
  • Managed network infrastructure for over 300 users across two locations, achieving 99.9% uptime.
  • Configured and deployed Cisco 2960 switches and 4300 routers to optimize traffic flow.
  • Monitored network performance using SolarWinds NPM, resolving bottlenecks to enhance speed by 15%.
  • Implemented security policies on Fortinet firewalls, decreasing unauthorized access attempts by 30%.
  • Provided Tier 2/3 support for network issues, resolving 10-15 complex tickets weekly.
  • Developed and maintained strong customer relations to align with quality expectations.
  • Created detailed documentation of configurations, processes, and procedures related to network operations.
  • Researched technology trends to recommend upgrades for existing infrastructure.

IT Support Specialist

US Bankcorp
Charlotte, North Carolina
10.2022 - 11.2024
  • Resolved customer issues regarding online billing, access, and accounts through effective communication.
  • Served as primary contact for incoming technical service calls and emails, ensuring swift resolutions.
  • Provided comprehensive technical support for hardware and software to end-users facing challenges.
  • Analyzed support tickets to identify trends, recommending product enhancements to development team.
  • Documented interactions and resolutions in ticketing system for accurate reporting.
  • Trained new support representatives on troubleshooting techniques and company protocols.
  • Developed strong customer relationships by consistently meeting quality expectations.
  • Participated in after-hours on-call rotation to promptly address critical support needs.

IT Field Support Technician

Aetna, a CVS Health
Hartford, Connecticut
08.2020 - 10.2022
  • Monitored system performance metrics to identify potential issues.
  • Implemented antivirus solutions to safeguard against malicious threats.
  • Conducted regular data backups using various tools for recovery assurance.
  • Deployed new PCs across multiple sites adhering to established standards.
  • Researched emerging technologies to recommend upgrades or replacements.
  • Developed procedures ensuring smooth IT system operations.
  • Provided end-user training on newly installed software applications.
  • Diagnosed hardware faults and replaced defective components as needed.

Education

Bachelor of Science - Computer Science

Tribhuwan University
Nepal
10-2015

Skills

  • Networking protocols: TCP/IP, DNS, DHCP, BGP, OSPF, EIGRP
  • Network hardware: Cisco routers, switches, Fortinet firewalls
  • Software tools: Wireshark, Putty, SolarWinds
  • Operating systems: Windows Server, Linux Ubuntu
  • Security measures: ACLs, firewall configuration

Certification

  • Cisco Certified Network Associate (CCNA)- Valid till 2028
  • CompTIA Network+ - On Progress
  • Microsoft 365 Certified: Fundamentals (MS-900) - Valid till 2028

Timeline

Network Administrator

World Bank Group
11.2024 - Current

IT Support Specialist

US Bankcorp
10.2022 - 11.2024

IT Field Support Technician

Aetna, a CVS Health
08.2020 - 10.2022

Bachelor of Science - Computer Science

Tribhuwan University

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