Philip Watters

• ,Conducted regular maintenance on hardware and software to ensure uptime.
• Executed routine maintenance tasks, including updates and patch management for databases.
• Developed scripts to automate routine tasks using scripting languages such as PowerShell or Python.
• Developed documentation for system processes and protocols for team reference.
• Assisted in planning upgrades and migrations of existing infrastructure components.

Managed multiple platforms, including Active Directory, Group Policy, Microsoft SQL Server, PostgreSQL, and backup/storage solutions such as Cohesity and Pure.

• Developed procedures for implementing changes on production systems following change management processes.
• Managed SQL database security and user access protocols for confidential data.
• Administered database performance monitoring tools to ensure optimal system functionality.
• Implemented security measures to protect data from unauthorized access or malicious attacks.

• Documented user information and problem descriptions while opening service tickets for clients.
• Maintained knowledge base articles to provide solutions for common issues.
• Assisted end-users with software and hardware troubleshooting to identify system malfunctions.
• Resolved issues related to software access and system use through live chat, web conference, and phone support.
• Regularly checked and documented inventory of IT supplies to ensure availability.
• Applied de-escalation techniques to maintain composure in challenging customer situations.
• Provided positive customer support to enhance user experience during interactions.

• Supervised and led 17 Marines in fulfilling administrative and operational requirements.
• Trained, cross-trained, and mentored personnel across various occupational specialties.
• Ensured security of training facility and tracked equipment to prevent trespassing and loss.