Pi'ilani Yen
Magic Memories
Honolulu
26
years of professional experience
Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost site performance.
Work History
Site Manager
10 Years 2 Months- Managed daily work assignments by delegating tasks and monitoring progress.
- Worked closely with customers to understand needs and resolve diverse issues.
- Established work schedules and assignments for employees so that each area was properly staffed at all times.
- Managed and led team of 25 workers in 4 years.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Reduced process gaps by hiring, supervising and coaching 25 employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Planned and developed strategies to increase sales
- Managed daily site operations, ensuring compliance with safety regulations and company standards.
- Coordinated project timelines and resource allocation to optimize workflow efficiency.
- Supervised team performance, providing training and support to enhance productivity.
- Implemented process improvements that reduced downtime and increased operational effectiveness.
Assistant Manager
8 Years 6 Months- Implemented training processes for newly hired employees and supervised shift leads and production personnel.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Planned and prepared workflow schedules, delegating tasks for 12 member team.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw daily operations to ensure smooth workflow across departments.
- Implemented process improvements to enhance team productivity and service quality.
Supervisor
7 Years 4 Months- Displayed leadership skills and was promoted from server to key employee to supervisor.
- Executed daily operations: setup, seating, dinner service and clean up.
- Created training manuals.
- Guided new servers and fostered a supportive work place.
- Facilitated passenger pickup at hotels.
- Planned payroll and scheduling.
- Boosted bar sales.
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained staff on customer service protocols and operational procedures.
Education
High School Diploma
Skills
Product and service management
Sales tracking
Budgeting and P&L
Inventory management
Multidisciplinary team leadership
Payroll policies and procedures
New employee processing
Payment processing
POS system operation
Site inspection and management
Team leadership
Management
Conflict resolution
Customer relationship management
Shift scheduling
Education and Training
other
Timeline
Site Manager
Magic Memories
06.2016 - CurrentRead More
Assistant Manager
Paradise Imaging Inc.
12.2007 - 06.2016Read More
Supervisor
Star of Honolulu
08.2000 - 12.2007Read More
President William Mckinley High School
High School Diploma
Read More