QADIRAH HUDSON
Miami Gardens
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Daycare Volunteer
All Aboard The Learning Center
04.2023 - 06.2023
- Enhanced children''s social skills by implementing interactive activities and group play sessions.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
- Assisted with the planning and execution of age-appropriate educational programs to stimulate learning and development.
- Provided one-on-one attention to children with special needs, ensuring their comfort and participation in all activities.
Customer Service Representative Agent
Convey Health Solutions
02.2023 - 04.2023
- With over five years of experience in telephone, email, and virtual customer service
- Highly familiar with customer relationship management (CRM) systems and software, conflict resolution, and customer escalations
- Excited to use my proven skills and customer enthusiasm to bring customer satisfaction efficiently and effectively to all of those I encounter while on the job
- Remote experience
- Data entry experience
- Experience
- Work from home experience
- Health care
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Care Agent
Sitel, Costco.Com
07.2018 - 02.2023
- Handled 70+daily calls, revolving around new customer sign-ups, retrieving customer data, researching product information, and canceling services
- Trained new employees on how to use CRM systems and how to open tickets on platforms not limited to
- Zendesk, Kayako, PeopleSoft & Remedy
- Provided technical support and troubleshooting for customers that reported system outages and issues with functionality of company equipment
- Escalated customers to appropriate departments for billing issues, complaints, and customer loyalty rewards while maintaining a calm tone and attitude.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
Education
No Degree -
Miami Dade College
Miami, FLHigh School Diploma - undefined
Leadership Academy
Coral Springs, FLSkills
- Customer Care CRM systems Technical Support Typing Remote Data Entry Software
- Customer Service and Assistance
- Document Uploading
- Calm and Professional Under Pressure
Timeline
Daycare Volunteer
All Aboard The Learning Center
04.2023 - 06.2023
Customer Service Representative Agent
Convey Health Solutions
02.2023 - 04.2023
Customer Care Agent
Sitel, Costco.Com
07.2018 - 02.2023
No Degree -
Miami Dade College
High School Diploma - undefined
Leadership Academy
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