Muhammad Qasim
IT Manager
Holbrook,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
SR. SYSTEM MANAGER
Design2147 LLC
Brooklyn, NY
11.2018 - Current
- Developed and maintained processes and technology roadmap to achieve business objectives.
- created custom private, public, and hybrid cloud solutions leveraging VMware, AWS, and Azure.
- Migrated workloads between different storage platforms.
- Analyzed financial data, developed a budget, and managed expenditures for technology services.
- Analyzed workflows and established priorities for daily operations.
- Reviewed and approved project plans prior to implementation.
- Designed endpoint management strategy for the operation of various systems and devices.
- Designed and executed on-prem to AWS cloud migration projects.
- Delivered successful migrations strategies based on business and technical needs.
- Designed and Implemented end-to-end cloud migration strategy for multiple critical applications to AWS / Azure.
- Managed databases, network infrastructure, and system controls.
- Built new file servers to maximize web hosting, terminal servers, and domain control performance.
- Administered VMware vSphere 5.x - 8.x infrastructure using VMware-provided tools.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Employed critical-thinking skills, excellent judgment, creativity and innovation in solving problems.
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual servers computing environment.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Uploaded, configured and managed antivirus detection software and email applications.
- Provided quick emergency response, troubleshooting and problem resolution.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Procured IT resources for strategic and operational computing requirements.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
SR. SYSTEM MANAGER / IT MANAGER /Network Administrator
Questex Travel Group
New York, NY
06.2007 - 11.2018
- Tracked network and telephony devices for performance and load threshold metering.
- Provided troubleshooting and testing to support the network.
- Set up user accounts, permissions, and passwords and defined network policies and procedures.
- Orchestrated and oversaw upgrades to system hardware and software.
- Supported, configured, maintained, and upgraded customer networks and in-house servers.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Produced and maintained accurate design documentation.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Provided exemplary helpdesk service and support to assist customers.
- Managed IT governance, risk, and regulatory compliance.
- Checked security methods, including firewalls and antivirus software to fully protect networks.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
- Managed network-related projects from concept to implementation.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Generated reports outlining network performance, costs and downtime issues.
BUSINESS SERVICES SUPPORT LEVEL
Cablevision
Melville, NY
04.2005 - 06.2007
- Resolved customer complaints and adjusted policies to meet changing needs.
- Completed root cause analysis on routine and complex problems.
- Monitored employee productivity to provide constructive feedback and coaching.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
Associate of Applied Science -
Technical Career Institutes
New York, NYSkills
Administration and Reporting
Amazon Web Services
AWS Cloud computing including EC2 Instances
Bandwidth Evaluations
Budget Management
Cloud Management
Cloud Migration
Cloud Security
Cost Control
Data Backup
Decision Making
Diagnosing Issues
Disaster Recovery
Documentation and Reporting
Employee Coaching and Motivation
Employee Development
Expansion Projects
Firewall Management
Firewalls and Endpoint Security
Good Work Ethic
Hardware Installation
Hiring and Training
Infrastructure Planning and Design
Interface Determinations
ITIL Fundamentals
LAN and WAN control
Mobile Device Management
Network Documentation Development
Network Firewall Management
Network Performance Analysis
Network Problem Solving
Network Scaling
Network Security
New Program Installations
New Technology Integration
Onboarding and Orientation
Office365
Performance Improvements
Performance Monitoring and Optimization
Problem-Solving
Project Planning
Quick Learner
Recruitment and Hiring
Route 53
Router Installation and Optimization
S3
Scheduling and Coordinating
Security Needs Assessment
Self Motivation
Server Improvements
Sharepoint
Staff Training
Team Collaboration
Team Leadership
Teamwork and Collaboration
Technical Proficiency
Technical Troubleshooting
Technology Upgrades
Vendor Relations
Verbal and Written Communication
VoIP Systems
VPC
VMware ESXi system design and implementation
Windows Server Administration
Wireless
Languages
English
Urdu
Punjabi
Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Be like a diamond, precious and rare, not like a stone, found everywhere.”
Anonymous
Timeline
SR. SYSTEM MANAGER
Design2147 LLC
11.2018 - Current
SR. SYSTEM MANAGER / IT MANAGER /Network Administrator
Questex Travel Group
06.2007 - 11.2018
BUSINESS SERVICES SUPPORT LEVEL
Cablevision
04.2005 - 06.2007
Associate of Applied Science -
Technical Career Institutes