Qetasha Miller
New York,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Express Employment Professionals. Skilled in equipment operation and customer service, adept at quickly adapting to new challenges and working effectively in team settings. Achieved significant improvements in efficiency and safety, leveraging both hard and soft skills to exceed employer expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Ride Operator
Luna Park in Coney Island
03.2024 - 07.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Follow height,weight and age restrictions.
- Collaborated with team members to maintain clean, organized, and safe ride area for guests.
- Deal with cash purchase for tickets
Employment Associate
Express Employment Professionals
06.2018 - 12.2018
- Assigned to New York Times where i Assisted with sorting out and assembling circulars daily,Distributed New York Times newspapers by hand to pedestrians
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Assisted with inbound and outbound bakery orders as well following rules and procedures regarding hygiene practices to ensure customer safety
Bus Monitor
Grayline Sightseeing
05.2017 - 09.2017
- Performed all safety monitoring of customers before and after tour
- Made sure all tickets had accurate time, date and tour trip route
- Supplied customers with proper supplies needed for tour
Sales Associate
Ricky's NYC
09.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Customer Service
- Equipment Operation
- Safety Monitoring
- Emergency evacuation procedures
- Filing & Shorting data
- Learn and adapt quickly in fast paced environment
- Ability to work effectively independently as well as in group setting
- Flexible Schedule
- Ability to communicate effectively in professional manner with coworkers, supervisors and guest
Timeline
Ride Operator
Luna Park in Coney Island
03.2024 - 07.2024
Employment Associate
Express Employment Professionals
06.2018 - 12.2018
Bus Monitor
Grayline Sightseeing
05.2017 - 09.2017
Sales Associate
Ricky's NYC
09.2014 - 02.2015
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