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QUEEN E. WALLACE
Washington,DC
Summary
L.E. professional with extensive public safety experience, specializing in violent crime and community outreach. Demonstrated success in leading investigative teams, optimizing resource allocation, and enhancing operational effectiveness through strategic decision-making. Committed to maintaining confidentiality and integrity while providing exceptional service to stakeholders.
Overview
39
39
years of professional experience
Work History
Video Specialist
WASHINGTON METRO AREA TRANSIT AUTHORITY (WMATA)
Alexandria, VA
06.2022 - Current
- Essential resource to Metro Transit Law Enforcement Officers by live monitoring their on-scene activities & rapidly disseminating real-time information, including photos involving primarily criminal conduct; but also, incidents which may result in civil litigations or injury to patrons that occur within Metro rail stations, buses, trains, & other WMATA governed facilities.
- Hands-on extraction of critical video from buses, trains, railcars, & WMATA facilities using various software systems, including Genetec, Verint, Dedicated Micros, Road Runner Secure Management & LYTX software.
- Optimized resource allocation through tracking and maintaining logs while analyzing operational data to enhance decision-making.
- Ensure integrity, security, & confidentiality of all incoming, outgoing, & stored information & evidence.
- Identified and resolved problems using root cause analysis and research to improve operational effectiveness.
- Recommended process improvements to analyze and address constraints, enhancing overall operational efficiency.
- Conduct regular reviews of operations and identify areas for improvement.
- Devise and implement processes and procedures to streamline operations.
- Provide exceptional customer service to Internal & External Stakeholders to ensure timely delivery of a high-quality product in a variety of formats.
Case Manager
NATIONAL CENTER FOR MISSING & EXPLOITED CHILDREN (NCMEC)
08.2019 - 02.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Managed missing child cases from assignment through recovery process, including initial and all follow-contact with searching parties.
- Facilitated communication with clients' families and support networks, actively involving them in case management processes.
- Assessed each individual case for criticality and high-risk patterns, and provided all necessary resources, including emergency media and deployments as case circumstances changed or evolved.
- Enhanced communication between clients and law enforcement through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address needs of missing children and developed tailored support strategies.
- Maintained timely contact and provided technical assistance to parents, law enforcement, and authorized agencies on domestic and international resources.
- Analyzed, collated, and disseminated information concerning missing and exploited children to appropriate investigative agencies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated individual and team discussions and case conferences actively sharing insights and expertise with colleagues to optimize client support strategies.
- Participated in community events to promote organization and engage with the public.
Detective Sergeant
METROPOLITAN POLICE DEPARTMENT Of DC
Washington, DC
12.1987 - 07.2019
- Multiple Positions, including Detective Grade I-assigned to Homicide Investigations, Child Physical & Sexual Abuse Investigations, Civil Child Neglect, and Administrative Investigation involving alleged misconduct of sworn & civilian misconduct.
- Program Manager - Field Training Officer Program, Probationary Officer Review Board, Officer Return-to-Duty Program, Education Based Development, Initial Recruit Training, Homicide and Special Victims Unit Sergeant.
- Oversaw all program subsets, activities, and personnel for internal law enforcement training programs, ensuring alignment with departmental goals.
- Managed training programs necessary for identifying and ensuring qualifications for all members, involved on every level of programs, in accordance with missions of programs and goals of department.
- Produced accurate and timely reports of program statuses, including managing the auditing & compliance processes.
- Handled internal and external correspondence regarding allegations and inquiries related to police use of force and misconduct, facilitating transparent communication.
- Held managerial level access and control for recovery and viewing of all Body Worn Camera Footage for evidentiary value to support or negate allegations.
- Held oversight for communicating all discrepancies discovered during preliminary and primary investigative processes handled by assigned leadership that require further investigation.
- Respectfully processed & related discrepancies and/or outcomes of investigations to disgruntled complainants.
- Managed organization and security of records, other probative evidence, to include video evidence, and documents involving open administrative investigations.
- Managed detailed log of all assigned cases to ensure accountability, progress, deadlines, integrity, and completion.
- Managed both internal and external complaints to determine most effective resolution.
- Mentored, guided, and coached subordinates, and monitored growth and progress for further promotional and training opportunities.
- Managed critical situations that involved mental health consumers, suicides, and violent crime incidents, that required immediate responses.
- Managed fiscal year budgets to evaluate equipment, programs, and services.
- Explored and examined future equipment and training needs that required managing and reviewing vendors and contracts for services.
- Contributed to reducing waste and increasing productivity by deploying manpower efficiently.
- Managed and monitored security perimeter of training academy and provided appropriate level of security access was given to visitors, contractors and term employees.
- Conducted thorough investigations and employed advanced interrogation techniques, significantly enhancing case resolution rates.
- Increased interdepartmental collaboration through regular communication with other law enforcement agencies for information sharing and joint operations.
- Implemented targeted training programs to improve skills of detectives under my supervision, leading to increased efficiency and effectiveness within department.
- Improved community relations through participation in public events and forums to discuss safety concerns and gather feedback from residents.
- Led crisis negotiation teams during hostage situations or standoffs with barricaded subjects, resolving incidents peacefully without loss of life or injury to officers or civilians involved.
- Developed detailed reports on case progress for submission to command staff members and other stakeholders, contributing to informed decision making.
- Negotiated with informants and undercover operatives to obtain crucial information, leading to breakthroughs in high-priority investigations.
- Reviewed detective case reports for accuracy, integrity, and completeness.
- Authored detailed reports outlining case findings for internal files and legal purposes.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Obtained and served search warrants related to ongoing cases.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
- Attended court hearings to deliver written reports, evidence, and verbal testimonies.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Assigned schedules and coordinated leave time to maintain optimal coverage.
- Appeared in court and testified under oath in Criminal and Civil cases.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
Education
Bachelor of Arts - Police Science : Emergency Management
George Washington University
Washington, D.C.05-2017
Skills
- Interviewer/Interrogator
- Child Forensic Interviewer
- Proficient oral & written communications
- Violent Crime Investigations
- Crimes Against Children Investigations
- Homicide Fresh & Cold Case Investigations
- Criminal Intelligence
- ERT Hostage/Crisis Negotiator
- MS-Windows
- MS-Word
- MS PowerPoint
- Washington Area Law Enforcement System (WALES)
- Virginia Criminal Information Network (VCIN)
- National Crime Information Center
- Interstate Identification Index
- Capital Region Law Enforcement Information Exchange (LINX)
- National Insurance Crime Bureau database (NICB)
- FBI Violent Criminal Apprehension Program (VICAP)
- Justice Information System (JUSTIS)
- Documentation and Reporting
- Notary Public
References
Professional & Personal References available upon request.
Awards
- Received numerous awards, letters, and commendations from Police Chiefs, Unit Commanders, Section Commanders, Prosecuting Attorneys, United States Attorneys, and private citizens.
- Commendations include Meritorious, Performance of Duty, Commendable Performance of Duty, Letters of Appreciation, Letters of Commendation, and recommendations to the Awards Committees and recommendations for Performance Awards.
Relevant Training
- Completed numerous supervisory training courses with emphasis in the areas People Management, Effective Communications, Power of Persuasion; Compromising when Necessary, and others.
- Completed numerous lectures and professional development training courses relating to homicide investigations, cold case investigations, child death investigations, criminal behavior, interview and interrogation techniques, criminal profiling, crime scene investigation, criminal intelligence gathering, WMD hazardous material, homeland security, threat and risk assessment, and other course studies involving violent crime.
- Served as a speaker and presenter in numerous criminal investigation lectures at the MPD's basic investigations, homicide, and crime scene investigators school, Virginia Homicide Investigator's Association, Georgetown University, and American University.
Timeline
Video Specialist
WASHINGTON METRO AREA TRANSIT AUTHORITY (WMATA)
06.2022 - Current
Case Manager
NATIONAL CENTER FOR MISSING & EXPLOITED CHILDREN (NCMEC)
08.2019 - 02.2022
Detective Sergeant
METROPOLITAN POLICE DEPARTMENT Of DC
12.1987 - 07.2019
Bachelor of Arts - Police Science : Emergency Management
George Washington University