Qiana Acklin
Chicago,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Crossing Guard
The City Of Chicago
2005 - Current
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Instructed children in proper ways to safely cross streets, including using crosswalk and watching traffic lights.
- Directed traffic to stop so pedestrians could walk across street.
- Monitored and manipulated operations of traffic lights to report any malfunctions.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Maintained physical ability to withstand adverse environmental conditions, including extreme heat, cold, moisture and low light conditions.
- Contacted [Job title] to report children not adhering to safe crossing protocols or refusing to follow directions.
- Assisted people with special needs to cross street safely.
- Used signs, hand signals and flags to control car and foot traffic conditions.
Data Entry Clerk
The Department Of Revenue
11 1999 - 6 2002
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered client information into databases quickly and with minimal errors.
- Evaluated source documents to locate information needed for each data entry field.
- Added documents to file records and created new records to support filing needs.
- Scanned files, eliminating outdated records.
Customer Service Associate
Anna Linens
1 2002 - 3 2005
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
Housekeeping Supervisor
Hard Rock Cafe Hotel
08.2012 - 09.2016
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
Appointment Scheduler
Mercy Hospital
03.2018 - 09.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Education
Certification - Medical Coding & Billing
The Computer System Institute
5 2010
High School Diploma -
Curie
5 1998
Timeline
Appointment Scheduler
Mercy Hospital
03.2018 - 09.2021
Housekeeping Supervisor
Hard Rock Cafe Hotel
08.2012 - 09.2016
Crossing Guard
The City Of Chicago
2005 - Current
Data Entry Clerk
The Department Of Revenue
11 1999 - 6 2002
Customer Service Associate
Anna Linens
1 2002 - 3 2005
Certification - Medical Coding & Billing
The Computer System Institute
High School Diploma -
Curie