Rosalind Collins
Crossing Guard
Las Vegas,NV
Summary
Dependable professional with a strong focus on pedestrian safety and effective communication. Known for fostering positive environments and ensuring compliance with safety protocols.
Overview
37
37
years of professional experience
Work History
Crossing Guard
ACMS-All City Management Services
Las Vegas, NV
03.2025 - Current
- Ensured pedestrian safety by directing traffic and monitoring crosswalks during peak hours.
- Communicated effectively with students, parents, and drivers to promote safe crossing practices.
- Maintained clear visibility while managing traffic flow and ensuring compliance with safety protocols.
- Responded promptly to emergencies or hazardous situations, escalating concerns to authorities as needed.
- Assisted children in safely crossing streets, fostering a secure environment for school commutes.
- Contributed to a positive atmosphere around the school campus by greeting students and parents with enthusiasm each day.
Liaison Manager
Humana, Inc.
500 West Main Street, Louisville, KY 40202
02.2013 - 01.2024
- Coordinated cross-functional teams to enhance communication and collaboration across departments.
- Developed strategic partnerships with healthcare providers to improve patient care delivery.
- Implemented process improvements that streamlined operations and reduced service delivery time.
- Led training sessions for team members on best practices in liaison management and relationship building.
- Managed complex projects ensuring alignment with organizational goals and regulatory compliance standards.
- Oversaw contract negotiations, ensuring alignment of interests while protecting the organization''s best interests.
- Identified new market trends by conducting research, adapting strategies to capitalize on emerging opportunities.
Auditor Supervisor
Humana, Inc.
500 West Main Street, Louisville, KY 40202
06.2002 - 03.2013
- Led audit teams to assess compliance with regulatory standards and internal policies.
- Developed and implemented audit strategies to enhance operational efficiency and accountability.
- Trained and mentored junior auditors on best practices in data analysis and report generation.
- Reviewed financial statements for accuracy, ensuring adherence to Generally Accepted Accounting Principles (GAAP).
- Spearheaded initiatives to streamline audit processes, reducing turnaround time for reports.
- Presented findings to senior management, contributing to organizational transparency and improved governance practices.
- Maintained a strong working knowledge of industry standards, allowing for accurate identification of potential issues during audits.
- Improved communication between auditors and department managers, facilitating smoother audits and increased cooperation.
- Streamlined audit processes for improved effectiveness and reduced time spent on tasks.
Claims Auditor
Humana, Inc.
500 West Main Street, Louisville, KY 40202
05.1994 - 05.2002
- Evaluated claims for accuracy, compliance with policies, and regulatory standards.
- Conducted audits to identify discrepancies and recommend corrective actions.
- Collaborated with cross-functional teams to enhance claims processing efficiency.
- Developed and implemented training programs for new auditors on best practices.
- Monitored industry trends and changes in regulations to ensure compliance updates.
- Provided mentorship to junior auditors, fostering professional development and knowledge sharing.
- Identified fraudulent activities by conducting detailed audits on suspicious claims, protecting company resources.
- Improved customer satisfaction by providing timely and accurate feedback on submitted claims, facilitating a positive experience.
- Contributed to departmental goals by consistently meeting or exceeding personal audit targets and deadlines.
Insurance Customer Service Specialist
Humana, Inc.
500 West Main Street, Louisville, KY 40202
02.1990 - 03.1994
- Resolved customer inquiries related to insurance policies, benefits, and claims processing.
- Educated clients on coverage options and policy details to enhance understanding.
- Streamlined communication between departments to improve service delivery and response times.
- Analyzed client feedback to identify areas for process improvement and implement solutions.
- Developed training materials for new hires, focusing on company systems and compliance standards.
- Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and regulatory changes.
Insurance Claims Adjuster
Humana, Inc.
101 East Main Street
01.1989 - 01.1990
- Evaluated insurance claims for validity and compliance with policy terms.
- Collaborated with medical professionals to assess claims related to health services.
- Analyzed claim documentation to ensure accuracy and completeness of information.
- Managed complex claims cases, driving resolution through effective communication with stakeholders.
Education
Bachelor of Arts - Business Administration
Indiana Wesleyan University
Marion, IN05-2006
Skills
- Dependability
- Patience and tolerance
- Teamwork
- Problem-solving
- Attention to detail
Timeline
Crossing Guard
ACMS-All City Management Services
03.2025 - Current
Liaison Manager
Humana, Inc.
02.2013 - 01.2024
Auditor Supervisor
Humana, Inc.
06.2002 - 03.2013
Claims Auditor
Humana, Inc.
05.1994 - 05.2002
Insurance Customer Service Specialist
Humana, Inc.
02.1990 - 03.1994
Insurance Claims Adjuster
Humana, Inc.
01.1989 - 01.1990
Bachelor of Arts - Business Administration
Indiana Wesleyan University