Qiana Adams
Tampa,FL
Summary
Fast learner with highly developed clerical and clinical skills. Motivated to excel as an individual contributor or within a team. Combines strong work ethic with strong desire to provide excellent support. Recognized for contributing to overall success on a team of professionals. ambitious detailed, reliable, and motivated summary of qualifications, and skills. Written and verbal communication skills. Service proficiency in microsoft office. Electronic records and record maintenance, such as EHR systems. Client advocacy and support in clerical and office administration. Able to work efficiently in hectic situations. Detail oriented with strong technical skills and the ability to learn new concepts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Health Unit Coordinator
Advent Healthcare Hospital
Wesley Chapel, FL
08.2020 - Current
- Assisted with patient admissions, discharges and transfers.
- Performed EKGs and other laboratory tests as directed by physician or RN.
- Provide personal care for clients, upon requests, including bathing, showering, shampooing, oral hygiene, skin and nail care, dressing and shaving.
- Assist clients with nutritional needs, including serving, feeding and providing proper fluid requirements.
- Provide companionship in a loving and professional manner.
- Provide excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Respond to patient alarms and needs-assessment requests to identify course of treatment.
- Support nurses in daily patient care activities by taking vital signs, documenting patient observations, blood glucose levels.
- Assist nurses and support staff with preparation for and conducting patient procedures.
- Collect lab specimens in adherence with safety protocols for patient tests.
- Maintained inventory of medical supplies and equipment in health unit.
- Provided administrative support to nursing staff as needed.
- Managed daily operations of the health unit including filing, faxing, photocopying.
Nurse Assistant-PRN
Advent Health Connerton LTAC
Land O Lakes, FL
02.2016 - 08.2021
- Take patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Promote patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
- Monitored telemetry and vital signs for 24+-bed unit to document patients' vitals and heart rhythms.
- Completed daily patient charting on computer with EHR and Cerner software.
Patient Care Coordinator
Wellmed Medical Group
Tampa, FL
02.2020 - 08.2020
- Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits.
- Respond to patient and caregivers' inquiries always in a compassionate and respectful manner.
- Obtain Benefits and Insurance verification.
- Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance.
- Accurate Computer Data Entry.
- Scan documents.
- Organize and schedule patient services and appointments for referrals.
- Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases.
- Work with various systems including the Patient Registration and Electronic Medical Records.
Medical Assistant
Advent Health Medical Group
Wesley Chapel, FL
04.2019 - 07.2019
- Encourage and demonstrates teamwork by pulling charts, following up on radiology and lab results, answering phones, communicating with patients.
- Demonstrates care for one another by working all areas, open to change, sensitive to department needs, effectively participates in conflict resolution/problem solving.
- Collaborates with office staff on marketing efforts.
- Communicates effectively with staff to ensure efficient patient flow.
- Performs front office responsibilities as assigned.
- Demonstrates good communication skills respectfully and courteously when interacting with patients, co-workers, physicians, and colleagues within department.
- Pulls and preps next-day patient charts.
- Ensures all labs, scan results, etc.
- Are available day of visit.
- Passes key information to doctors/clinicians and front office in a timely manner.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Administered rapid tests such as influenza to help clinical staff assess conditions.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Patient Intake Coordinator
Exlservice Holdings Inc.
Tampa, FL
07.2018 - 03.2019
- 60-80 inbound and out bound calls daily
- Perform general intake requests while accurately selecting the appropriate member, verifying eligibility, as well as locating and verifying providers and processing referral notifications.
- Provides timely outbound authorization notifications per client and plan requirements as well as preparing and delivering timely outbound review determinations with notifications to providers.
- Delivered professional customer service to members, providers, and clients in accordance with all policies and procedures.
- Performed all administrative functions as required in contractual agreements with our clients.
- Maintained or exceeded minimum performance standards including accuracy, call metrics, productivity metrics, attendance, and customer satisfaction.
Medical Assistant
Community Health Solutions
Clearwater, FL.
06.2017 - 07.2018
- Prepared patients for examination and assisted Podiatrist.
- Verified patient information by interviewing patient; reviewing and/or recording patient chart of medical diagnosis and medication
- Confirmed purpose of the visit or treatment.
- Completes records by recording patient examination and treatment.
- Generated revenues by recording billing information of services rendered.
- Provided superior customer service to doctors, facilities, and their resident family.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Certified Nursing Assistant-PRN
Consulate Health Care-Heron Point Health and Rehab
Brooksville, FL
07.2014 - 02.2016
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
Senior Admission Representative
Everest University
Tampa, Fl.
01.2009 - 04.2017
- Recruit and enroll prospective Students-Help Prospective Students identify their unique skills and interests.
- Take inquiry calls from all potential students interested in knowing or receiving information about the programs—including entrance requirements, curricula and academic standards—and encourage qualified prospects to assist with enrollment.
- Assist new applicants/prospective student throughout the entire enrollment process.
- Up to class participation.
- Provide basic information and routine advice, guidance and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures and documentation regarding the admissions process.
- Result-oriented, quick thinking organized approach to make things happen.
- Self-Motivated and the ability to perform with limited Supervision.
- Ensure that all pre-start paperwork is completed accurately and in a timely manner.
Education
Certified Clinical Medical Assistant - Medical
Hillsborough Community College
Tampa, FL01.2016
Licensed Practical Nurse -
Herzing University
TampaSome College (No Degree) - Allied Health Care
Hillsborough Community College
Tampa, FLSome College (No Degree) - Liberal Arts And General Studies
Saint Leo University
Dade City, FLSome College (No Degree) - Computer And Information Sciences
Microsoft Office User Specialist
Tampa, FLCertified Nursing Assistant -
Erwin Technical College
Tampa, FLSkills
- Acute, hospital, long term, and rehabilitative care
- Healthcare expertise
- Documentation procedures expert
- HIPAA compliance
- Quick problem solver
- Reliable transportation
- Records Management
- High-energy attitude
- Microsoft Office expertise
- Clerical support
- Calm and level-headed under duress
- EHR Management
Certification
- Certified Nursing Assistant - CNA279710
- Certified Clinical Medica Assistant Y7C7H2Y7
Timeline
Patient Care Technician/Health Unit Coordinator
Advent Healthcare Hospital
08.2020 - Current
Patient Care Coordinator
Wellmed Medical Group
02.2020 - 08.2020
Medical Assistant
Advent Health Medical Group
04.2019 - 07.2019
Patient Intake Coordinator
Exlservice Holdings Inc.
07.2018 - 03.2019
Medical Assistant
Community Health Solutions
06.2017 - 07.2018
Nurse Assistant-PRN
Advent Health Connerton LTAC
02.2016 - 08.2021
Certified Nursing Assistant-PRN
Consulate Health Care-Heron Point Health and Rehab
07.2014 - 02.2016
Senior Admission Representative
Everest University
01.2009 - 04.2017
Certified Clinical Medical Assistant - Medical
Hillsborough Community College
Licensed Practical Nurse -
Herzing University
Some College (No Degree) - Allied Health Care
Hillsborough Community College
Some College (No Degree) - Liberal Arts And General Studies
Saint Leo University
Some College (No Degree) - Computer And Information Sciences
Microsoft Office User Specialist
Certified Nursing Assistant -
Erwin Technical College
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