Qiana Grier
Lancaster,CA
Summary
Professional with comprehensive background in supervision and monitoring. Proven ability to maintain orderly environments and ensure adherence to guidelines. Known for strong team collaboration and adaptability, ensuring seamless operations and reliable results. Key skills include attention to detail and effective communication.
Professional with strong experience in observation and reporting, prepared for this role. Skilled in maintaining safety, enforcing policies, and identifying issues. Strong focus on team collaboration and achieving results. Reliable with ability to adapt to changing needs, ensuring effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Monitor
Volunteers of America of Greater Los Angeles
09.2024 - Current
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Facilitated team collaboration through clear communication with fellow operators during shift changes or handovers.
- Fostered a positive work environment by maintaining professional relationships with colleagues and establishing open channels of communication.
- Delivered timely reports that captured key details about incidents through concise writing skills.
Sales Associate
Life Time Solutions
07.2022 - 07.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Customer Service Representative/Sales Representative
Spectrum
01.2016 - 05.2019
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Informed customers of promotions to increase sales productivity and volume.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Psychology
Antelope Valley College
Lancaster, CA07-2025
High School Diploma -
San Fernando Senior High School
San Fernando, CA06.1996
Skills
- Emergency response
- Incident reporting
- Client Needs Assessment
- Upselling
Timeline
Monitor
Volunteers of America of Greater Los Angeles
09.2024 - Current
Sales Associate
Life Time Solutions
07.2022 - 07.2023
Customer Service Representative/Sales Representative
Spectrum
01.2016 - 05.2019
No Degree - Psychology
Antelope Valley College
High School Diploma -
San Fernando Senior High School
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