Summary
Overview
Work History
Education
Skills
Languages
Interests
Extracurricular activities
Timeline
Generic

QIANYU HANG

Fairfax,VA

Summary

Proactive New Media Operations Intern with hands-on experience in file organization, software programs, and customer service. Supported staff by reducing workload and assisting with project presentations. Strong skills in industry trends, report writing, and social media. Bringing problem-solving abilities and outstanding communication skills to advance in the media field.

Offering background in analytical thinking and teamwork, with strong desire to develop in professional setting. Brings ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to use and develop problem-solving and communication skills in customer service role.

Overview

1
1
year of professional experience

Work History

New Media Operations Internship

EASIN
07.2024 - 08.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Prepared project presentations and reports to assist senior staff.

Sales Assistant

MUJI
08.2023 - 09.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Customer Services Assistant

Bank of China
07.2023 - 08.2023
  • Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
  • Consistently met performance metrics while adhering to quality standards set by the company.
  • Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
  • Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
  • Collaborated with team members to consistently meet or exceed monthly sales targets.

Education

Bachelor of Science - Tourism Management

George Mason University
Fairfax, VA
01-2027

Skills

  • Teamwork and Collaboration
  • Quick Learner
  • Fast Learner
  • Problem-Solving
  • Interpersonal and Social Skills
  • Attention to Detail
  • Creativity and Innovation
  • Outstanding communication skills
  • Flexible Schedule
  • [Language] Fluency
  • Complex Problem-Solving
  • Strong Academic Record
  • Presentations
  • Social Media
  • Report Writing
  • Telephone Etiquette
  • Social Media Posting
  • Social media sites

Languages

中文
Native or Bilingual
英语
Professional Working

Interests

  • Swimming
  • Fashion and Style
  • I enjoy cooking for friends and family gatherings
  • Gardening
  • Cooking
  • I like working with my hands and fixing things
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteer Work
  • Food Blogging
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Enjoy creating and following travel blogs and vlogs
  • Food Tourism
  • Reading
  • Music
  • Participating in local clean-up initiatives
  • Volunteer Travel
  • Baking
  • I have a passion for photography and editing photos
  • Photography

Extracurricular activities

1. participated in the Chinese New Year activities of the Chinese Embassy in the U.S.A. in February 2023, as a member of the Student Council representing George Mason, I introduced Chinese culture to foreign friends, and also had friendly exchanges with representatives of college students from other universities, which taught me the joy of cultural exchange.
2. often go to watch George Mason modern dance dance performance, get art and culture, also with other audience members to offer flowers and applause for the dancers.
3. participated in the Yoga Club on Wednesdays for one year, practicing yoga for one hour and learning a lot about Hindu culture.
4) Participated in various activities of the gmu China Student Union, as a member of the student union, I participated in many activities and did a lot of publicity and planning on WeChat. 5) Participated in the Asian Cultural Festival of the university, I participated in the Asian Cultural Festival of the university.
5. participated in the school's Asian culture festival activities, as a Chinese on stage performance, to promote the history and culture of China, won the applause of all the audience.
6. into-Mason's English activities, improved my English skills.
7. participated in the planning of orientation activities, led Chinese students to visit the mason campus, and also familiarized them with the geographic location of each building of the school.
8) Participated in a total solar eclipse event organized by the school's astronomy club, where I waited with my friends for three hours to watch the sun “turn black.
9. participated in a spring trip to the National Zoo in Washington, D.C. on a joint program with the U.S. and China, and saw two giant pandas.
10. participated in an English vocabulary contest in high school, won the top three places, and also represented the class and other classes in the English competition, experienced the fun of memorizing vocabulary. 11. participated in a sports meeting in high school and watched the sun “turn black”.
11. high school participated in sports games in the shot put competition won second place, grew my self-confidence, but also to bring honor to the class. 12. sophomore participation in the whole grade.
12. participated in the “31km Race Walk” in my sophomore year of high school, which sharpened my will and taught me the value of perseverance. 13. participated in kitchen cooking in one semester of high school.
13. One semester in high school, I participated in the kitchen cooking practice, life skills have been exercised, before I do not know how to cook, but now I have learned to make delicious food. 14.
14. Ice skating, apple picking, and watching documentaries organized by the church, which made me feel the warmth of the church. 15.
15. participated in the school's celebration, the school moved a lot of rides for the students to play for the celebration, and we had a lot of fun.
16. Participated in the Maryland Milk Tea Festival, Mid-Autumn Festival, Dragon Boat Festival, Lantern Festival, Easter, Christmas and other festivals, and felt the strong festival atmosphere.

Timeline

New Media Operations Internship

EASIN
07.2024 - 08.2024

Sales Assistant

MUJI
08.2023 - 09.2023

Customer Services Assistant

Bank of China
07.2023 - 08.2023

Bachelor of Science - Tourism Management

George Mason University
QIANYU HANG