Qingping Zhao
Bellevue,WA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Goal-oriented Customer Relationship Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding customer service goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Founder
Smarter Solutions LLC
Bellevue, United States
11.2010 - Current
- More than 10 years real estate investment experiences in greater Seattle area.
- Successfully invested in 7 million+ real properties and achieved 3.5 million+ profit growth since 2011.
- Successful property investor with rich experiences in purchasing, managing and rental of real estate for profit, also skilled in improvement and development of real property.
CRM Manager (Great China Area)
Wolters Kluwer Asia Pacific Information Technology
Beijing, China
02.2008 - 10.2010
- Led, managed and developed customer service staff to ensure team was motivated and knowledgeable to deliver on organization's visions and goals.
- Worked closely with sales team to improve customer service quality, achieve better customer satisfaction and retention rate.
- Explored, assessed and applied system, process and resource consolidation for greater service enhancement and working efficiency.
- Driven and maintained culture of customer focus and “can do” attitude across all teams to truly support “customer centric” organization.
- Developed clear strategies that were aligned with corporate objectives that were communicated and supported by staff.
National Sales Admin. Manager
Siemens Hearing Instruments Co., Ltd.
Beijing, China
08.2006 - 01.2008
- Assisted in establishing customer service system, managed and continuously improved relationship with customers, took relevant measures to improve customer satisfaction.
- Managed and led sales admin team to provide sales assistance and support to sales team.
- Took effective commercial process control to ensure each commercial target achieved.
- Led and managed CRM China project as well as Customer Satisfaction Improvement program.
Customer Relationship Center Manager
American Power Conversion Beijing Office
Beijing, China
08.2000 - 07.2004
- Reinforced established service quality control standards and followed procedures for optimal customer service experience.
- Monitored service quality metrics of service provider and developed actionable insights to improve efficiency and performance.
- Implemented Customer Satisfaction Survey on regular basis, analyzed data and provided Customer Satisfaction Report to management team.
- Handled customer complaints and coordinated customer feedback.
- Managed customer relations by key account club on ongoing basis to maximize customer retention.
Education
MBA - Business
07.2006
- Awarded Master of Business Administration with Distinction
Bachelor of Arts - Foreign Trade
07.1996
Skills
- Proactive and initiative, highly working enthusiasm and responsible attitude
- Excellent customer-oriented service sense and skills
- Willing to accept new challenge, high level of motivation and creative
- Strong communication, analytical and problem solving abilities
- Good independent competence and able to work under pressure
- Good team player, fast learner
- Rich customer service project leadership experience
Certification
- ISO Internal Auditor Certificate
- 7 Habits of Highly Effective Leaders
- Customer Relationship Management
- Superior Customer Service Training
- Time Management
- Explore Leadership Excellence (Siemens Management Institute)
- Credit and AR management
Achievements and Awards
- "Caught in the Act"
- "Most Diligent Staff Award"
- "Annual Excellent Staff Award”
- “Excellent Management Award”
- "You are a STAR" in "CCH Asia 2008 Rising Star Program"
- "Achiever’s Club"
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Founder - Smarter Solutions LLC
11.2010 - Current
CRM Manager (Great China Area) - Wolters Kluwer Asia Pacific Information Technology
02.2008 - 10.2010
National Sales Admin. Manager - Siemens Hearing Instruments Co., Ltd.
08.2006 - 01.2008
Customer Relationship Center Manager - American Power Conversion Beijing Office
08.2000 - 07.2004
Liverpool John Moores University - MBA, Business
Qingdao University of Science & Technology - Bachelor of Arts, Foreign Trade
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