Qingying Chen
Merced,CA
Summary
Successful at working with students and families to examine options, complete paperwork and pursue financial assistance for education. Familiar with required documentation and committed to helping students connect with valuable financial aid programs.
Overview
8
8
years of professional experience
Work History
Assitant Manager
First Glass & Mirror Inc.
Toronto, ON
04.2012 - 01.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Fiancial Aid Advisor
Professional Business College
New York, NY
08.2006 - 04.2009
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments.
- Presented financial aid workshops to help groups of students and parents navigate process.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Financial Aid Advisor
Long Island Business Institute
Flushing , NY
01.2004 - 08.2006
- Promoted to Supervisor during Director’s sick leave from 01/2005 – 08/2006
- In charge of preparing budgeting report (bi-weekly) for Accounting department
- Gave orientations to new students and evaluate individuals on their financial-aid eligibility
- Ensure that superior customer service is provided to all financial aid applicants and recipients on an ongoing basis
- Recruited new employees and supervised up to six staff.
Education
Master of Arts - International Education
Steinhart School of Education, New York University
New York, NY01.2004
Bachelor of Arts - English Education
South China Normal University
Guangzhou, China 07.1999
Skills
- Managing Multiple Priorities
- Administration and Reporting
- Financial Aid Counseling
- Financial Aid Applications
- Customer Relations
- Financial Verification
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Assitant Manager
First Glass & Mirror Inc.
04.2012 - 01.2015
Fiancial Aid Advisor
Professional Business College
08.2006 - 04.2009
Financial Aid Advisor
Long Island Business Institute
01.2004 - 08.2006
Master of Arts - International Education
Steinhart School of Education, New York University
Bachelor of Arts - English Education
South China Normal University
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