Qirsten Howard
Clinton,MD
Summary
Shift Leader with a proven track record of driving team performance and achieving operational goals through effective leadership. Skilled in training and developing staff, fostering a collaborative environment that enhances productivity. Adept at resolving operational challenges while balancing the needs of customers, employees, and the organization.
Overview
4
4
years of professional experience
Work History
Driver
DoorDash
Clinton, Maryland
05.2025 - Current
- Delivered food orders promptly to customers within designated areas.
- Ensured timely order pickups from local restaurants and merchants.
- Utilized GPS technology to navigate optimal delivery routes.
- Communicated delivery status and updates to customers effectively.
- Maintained vehicle cleanliness and organization for safe transport.
- Leveraged DoorDash app for efficient order tracking and customer interactions.
- Ensured timely delivery of goods in excellent condition.
Shift Leader
Carolina Kitchen
Upper Marlboro, Maryland
07.2021 - Current
- Supervised daily operations to optimize team performance and customer service delivery.
- Trained new staff on food safety and restaurant procedures to ensure effective service.
- Resolved customer complaints promptly, enhancing satisfaction and overall dining experience.
- Implemented training programs focused on staff development and skills enhancement.
- Maintained the cleanliness and organization of the kitchen area in accordance with health standards.
- Verified cash drawer accuracy during opening and closing shifts to ensure financial integrity.
- Checked orders for quality and completeness prior to service to maintain high standards.
- Delegated tasks effectively while monitoring employee activities and task completion.
Education
High School Diploma -
Suitland High School
Forestville, MD05-2022
Some College (No Degree) - Clinical Psychology
Prince George's Community College
Largo, MDSkills
- Customer service and support
- Service orientation
- Creative thinking
- Active listening
- Dependability and honesty
- Problem solving
- Conflict resolution
- Communication skills
- Employee training and development
- Performance management
- Team collaboration
- Time management
- Attention to detail
- Patience and composure
- Product merchandising
- Cash handling expertise
- Staff education and training
- Team supervision
- Microsoft Office proficiency
- Safe driving practices
- Punctuality
Accomplishments
- Honor Roll every Semester, 2019-2022
- Recipient of the Durant Center College Track of Suitland, Kevin Durant, 2022-2023
- Durant Scholarship Recipient, 2022 and 2023
Affiliations
JROTC
Languages
English
Full Professional
Spanish
Limited
Timeline
Driver
DoorDash
05.2025 - Current
Shift Leader
Carolina Kitchen
07.2021 - Current
High School Diploma -
Suitland High School
Some College (No Degree) - Clinical Psychology
Prince George's Community College