Qiyam Abdul-baqi
Flowery Branch,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
Mitsubishi Trane Electric
03.2016 - Current
- Responded to, investigated and resolved customer complaints/issues in a timely and thorough manner.
- Approve/ authorize special concessions to resolve disputes and complaints.
- Responded to all BBB complaints and complaint letters.
Customer Service Representative
Mitsubishi Electric Trane
04.2013 - 03.2016
- Received inbound inquiries and /or complaints regarding products and services.
- Responded to inquiries about products, servicing,pricing and product availability.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized Salesforce to gather information,troubleshoot, Track calls and Order Status.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Education
High School Diploma -
Tucker High School
Tucker, GA2000
Skills
- Critical Thinking
- Sales Expertise
- Process Optimization
- Salesforce expert
- Excel
Certification
- Mr. Slim Service course , Mitsubishi Electric - 11/08/12-12/09/12
- Handling The Difficult Customer Training - 08/29/17
- AMA Preparing for Leadership Training - 06/26/2018-06/30/2018
Timeline
Client Relations Specialist
Mitsubishi Trane Electric
03.2016 - Current
Customer Service Representative
Mitsubishi Electric Trane
04.2013 - 03.2016
High School Diploma -
Tucker High School
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