KIDDER FIGUEROA
Menifee,California
Summary
Strategic Client Relations and Partnerships Manager with 15+ years of experience driving revenue growth, monetization strategy, and customer retention across technology, telecommunications, and foodservice industries. Proven success managing high-value portfolios, increasing creator revenue by 20% at Google (YouTube), and delivering data-driven growth initiatives. Skilled in cross-functional collaboration, performance coaching, and strengthening long-term client partnerships to support organizational growth.
Results-oriented client relations professional with proven ability to manage and nurture client relationships. Skilled in resolving client issues and ensuring satisfaction through effective communication and problem-solving. Known for collaborative teamwork and adaptability, consistently delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Client Relations Specialist
Reliant Foodservice
Temecula,California
01.2024 - Current
- Manage a portfolio of 100+ high-value accounts, maintaining a 99% customer satisfaction rate.
- Serve as primary liaison between clients and internal teams to ensure seamless service delivery.
- Develop data-driven performance reports to identify growth and retention opportunities.
- Resolve escalated concerns with urgency and professionalism, strengthening long-term client relationships.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Built strong relationships with clients through effective communication and consistent followup.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
Strategic Partner Manager
Google (YouTube) via Cognizant
Manila, Philippines
01.2017 - 01.2022
- Designed and executed data-driven monetization strategies leveraging YouTube platform insights and algorithm analytics.
- Increased creator revenue by 20% and boosted channel views by 25% through personalized strategic coaching.
- Managed and cultivated relationships with 50+ content creators to maximize growth and monetization opportunities.
- Analyzed performance metrics to identify trends, optimize content strategy, and drive sustainable revenue growth.
Sales Training Manager
Telstra via Telco Services Australia
Manila, Philippines
01.2016 - 01.2017
- Designed and implemented targeted training programs that improved sales performance by 20% within one quarter.
- Conducted coaching sessions, role-play simulations, and performance evaluations to strengthen team capability.
- Identified skill gaps using sales analytics and performance data to improve overall team results.
- Fostered a culture of accountability, continuous improvement, and engagement.
- Led workshops and coaching sessions, improving team performance and achieving sales targets consistently.
Customer Service Representative
Telstra via Convergys
Manila, Philippines
01.2014 - 01.2015
- Delivered high-volume customer support (100+ customers daily) while maintaining a 98% satisfaction rating.
- Resolved inquiries, processed orders, and ensured service excellence under performance-driven standards.
- Managed customer accounts, ensuring accuracy and timeliness in service delivery.
- Resolved customer inquiries through effective communication and problem-solving skills.
Education
Bachelor of Science - Financial Accounting
Adamson University
Manila, PhilippinesSkills
- Client Relationship Management
- Revenue Growth & Monetization Strategy
- Strategic Partnerships
- Account Portfolio Management
- Data Analysis & Performance Reporting
- Sales Coaching & Training
- Customer Retention & Engagement
- Cross-Functional Collaboration
- Microsoft Office (Certified)
- Google Analytics (Certified)
- YouTube Studio (Certified)
- Google AdSense (Certified)
- Salesforce
- HubSpot
- QuickBooks
- Exceptional communication
- Problem-solving
- Critical thinking
Accomplishments
- Supervised team of 40 staff members.
Timeline
Client Relations Specialist
Reliant Foodservice
01.2024 - Current
Strategic Partner Manager
Google (YouTube) via Cognizant
01.2017 - 01.2022
Sales Training Manager
Telstra via Telco Services Australia
01.2016 - 01.2017
Customer Service Representative
Telstra via Convergys
01.2014 - 01.2015
Bachelor of Science - Financial Accounting
Adamson University
AWARDS & RECOGNITION
Telstra Sales Coach of the Year (2016), Gawad Silab Vertical Excellence Award (2020)