IVONNE ANGAROLA
Vernon Hills,IL
Summary
Enthusiastic client service professional, bringing top skills in customer service and conflict resolution. Recognized for maintaining customer satisfaction and retention. While a team player, committed to building client relationships and contributing to organizational success.
Overview
15
15
years of professional experience
Work History
Client Relations Specialist
Vernon Hills Park District
Vernon Hills, IL
01.2020 - 03.2020
- -Cultivated client relationships through timely responses to inquiries, enhancing client satisfaction.
- -Assisted customers in opening new accounts by guiding them through the application process., make deposits, update information, and carry out a range of routine actions.
- -Executed facility opening duties, ensuring cash drawers balanced and equipment functioned properly for smooth operations.
Insurance Sales Agent
Lincoln Insurance Services/ Auto Insurance Representative
Chicago, IL
08.2007 - 01.2008
- Guided clients in selecting tailored insurance coverage options to meet their specific needs.
- -Closed sales through effective communication via phone and in-person interactions.
- -Secured repeat business and referrals by delivering personalized services.
- Educated customers about policy features and benefits.
- -Assessed customer feedback to implement process improvements.
- Processed applications and managed client records efficiently.
Loan Originator
Northport Lending/ Loan Originator
Carlsbad, California
01.2005 - 01.2007
- -Surpassed sales goals through implementation of successful marketing strategies.
- -Collaborated with sales team to align on sales goals and address client concerns.
- -Conducted follow-ups with clients to strengthen relationships and boost retention.
- -Coordinated cross-departmental efforts to enhance operational efficiency.
Education
Some College (No Degree) - Film
Palomar College
San Marcos, CASkills
- Client Relationship Management
- Client Needs Assessment
- Customer Retention Strategies
- Problem-Solving Abilities
- Critical Thinking
- Adaptive Team Player
Timeline
Client Relations Specialist
Vernon Hills Park District
01.2020 - 03.2020
Insurance Sales Agent
Lincoln Insurance Services/ Auto Insurance Representative
08.2007 - 01.2008
Loan Originator
Northport Lending/ Loan Originator
01.2005 - 01.2007
Some College (No Degree) - Film
Palomar College