Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Abigail Russo

Abigail Russo

Orlando

Summary

Results-oriented client relations professional with proven ability to manage and nurture client relationships. Skilled in resolving client issues and ensuring satisfaction through effective communication and problem-solving. Known for collaborative teamwork and adaptability, consistently delivering high-quality service.

Overview

7
7
years of professional experience

Work History

Client Relations Specialist

Payne Law
08.2025 - Current
  • Built and maintained strategic partnerships with roofing companies and personal injury professionals, generating consistent new business
  • Increased referral-based case volume by expanding and strengthening partner network
  • Acted as liaison between partners and legal team, ensuring smooth communication and long-term collaboration
  • Managed client onboarding and intake process, improving client experience and clarity

Territory Manager

Florida Injury Rehab
Orlando, FL
02.2025 - 08.2025
  • Developed territory sales strategies to enhance market reach and client engagement.
  • Fostered relationships with healthcare professionals to promote service offerings and increase referral rates.
  • Conducted regular training sessions for staff on customer service techniques.
  • Analyzed market trends to identify opportunities for business growth and competitive advantage.

Business Owner

Luminux Professional Teeth Whitening
09.2024 - 02.2025
  • Launched and operated a mobile cosmetic service business from the ground up
  • Managed marketing, scheduling, and client acquisition, building a loyal customer base
  • Delivered high-quality services while maintaining strong client satisfaction and retention

Dental Assistant

Dentist of Winter Park
05.2024 - 08.2024
  • Assisted in clinical procedures and ensured efficient patient flow
  • Maintained treatment rooms and adhered to strict sterilization protocols
  • Supported patient care and handled administrative responsibilities

Stay-at-Home Mom

02.2019 - Current
  • Managed full-time household operations, demonstrating strong organization and multitasking abilities
  • Coordinated schedules and handled daily responsibilities with consistency and reliability
  • Strengthened communication, problem-solving, and time management skills

Education

Dental Assistant Certification -

Concorde Career College
01.2024

High School Diploma - undefined

East Kentwood High School
01.2016

Skills

  • Client Relationship Management
  • Business Development
  • Referral Network Growth
  • Client Onboarding
  • Communication & Negotiation
  • Customer Experience
  • Case Coordination
  • Time Management
  • Adaptability
  • Microsoft Office
  • Email Systems
  • Data Entry
  • Typing
  • Case Management Systems

Awards

President’s List Honoree – Concorde Career College (6x)

Languages

English
Native or Bilingual

Timeline

Client Relations Specialist

Payne Law
08.2025 - Current

Territory Manager

Florida Injury Rehab
02.2025 - 08.2025

Business Owner

Luminux Professional Teeth Whitening
09.2024 - 02.2025

Dental Assistant

Dentist of Winter Park
05.2024 - 08.2024

Stay-at-Home Mom

02.2019 - Current

High School Diploma - undefined

East Kentwood High School

Dental Assistant Certification -

Concorde Career College