Qi Yao Long
Fargo,ND
Summary
As a driven professional with six years of proven success in managing and leading dynamic restaurant teams, I am committed to excellence in the hospitality industry. Currently enhancing my knowledge and skills through a Hospitality Management degree at Minnesota State University, my focus is on continuous improvement and excellence in customer service. I am dedicated to leveraging my extensive experience and transferable skills to excel in administrative roles, aiming to bring my track record of effective team management and strategic problem-solving to new heights in hospitality management.
Overview
7
7
years of professional experience
Work History
General Manager
Panda Express
Fargo, ND
01.2017 - Current
- Expertly manages daily restaurant operations
- Prioritizes exceptional customer service, and maintains quality.
- Drives sales growth and profitability through strategic planning.
- Leads team development to foster a supportive work environment and achieve operational goals.
- Oversees inventory, budget, and financials for efficiency. Ensures rigorous adherence to food safety and company standards.
Education
Some College (No Degree) - Hospitality Management
Minnesota State University - Moorhead
Moorhead, MNSkills
- Exceptional Leadership: Six years of Manager experience, specializing in team leadership and motivation to drive success
- Business Growth Catalyst: Proven track record in spearheading business growth, enhancing operational efficiencies, and consistently surpassing customer expectations
- Organizational Expert: Proficient in organization, problem-solving, and strategic decision-making to ensure operational excellence and goal achievement
- Communication Mastery: Outstanding verbal and written communication skills, underpinned by strong interpersonal capabilities for effective team collaboration and relationship building
- Technical Savvy: Skilled in Microsoft Office Suite and restaurant management software, optimizing process efficiency and productivity
- Budget Mastery: Adept at devising budgeting and cost control strategies to optimize financial performance
- Sales Strategy Innovator: Expert in developing and implementing sales plans to drive revenue growth and business expansion
Education Certifications
- Minnesota State University Moorhead (MSUM), Moorhead, MN, Hospitality Management, 2017-01-01 - Current
- Landmark Certification
- ServSafe Manager Certification
Languages
- English, Proficient
- Chinese, Proficient
References
Katherine Nguyen 832-552-7777
Ali Azhar 701-850-6233
Timeline
General Manager
Panda Express
01.2017 - Current
Some College (No Degree) - Hospitality Management
Minnesota State University - Moorhead