Quaashun Harvey
Greenville,NC
Summary
Dynamic and dedicated professional with a strong background in customer service at Osmose, excelling in multitasking and problem-solving. Proven ability to enhance team productivity and customer satisfaction through effective communication and leadership. Skilled in cash handling and safe food practices, consistently achieving high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Crew Member
Osmose
08.2024 - 04.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
Firehouse Subs
05.2023 - 08.2024
Night Auditor
Holiday Inn Express Hotel
05.2023 - 07.2023
Clamp Operator
Bosch
03.2022 - 06.2022
- Performed routine inspections and maintenance on clamp truck equipment to preserve working condition and reduce malfunctions.
- Complied with OSHA standards and safety practices to reduce risk of falling loads, improve safety and prevent damages.
- Tracked and recorded materials with scanners to maintain and update inventory.
- Completed and submitted paperwork to facilitate accurate record-keeping for shift change follow-up.
- Operated clamp forklift by positioning levers, controls and hoists to store and remove materials.
- Assisted team members during downtime to showcase initiative and increase warehouse productivity.
- Transported product loads through warehouse to facilitate inspection process and on-time delivery.
- Communicated discrepancies and problems to supervisor to formulate resolutions and minimize workflow disruption.
- Unloaded and stacked Type and Type material with lifting devices.
- Assisted receiving leader with shipments, unloading and loading material using Equipment.
- Successfully completed complex projects under tight deadlines, demonstrating adaptability and strong work ethic.
- Participated in ongoing training opportunities to remain current with industry best practices for clamp operations.
- Achieved high customer satisfaction levels by prioritizing accuracy and timeliness in all aspects of daily work responsibilities.
- Increased productivity through careful coordination of tasks with other team members during busy periods.
Night Auditor
Fairfield Inn Marriott
11.2020 - 01.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Associate
Kohls Department Store
08.2020 - 01.2021
Education
New Bern High School
New Bern, NC06.2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Problem-solving
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's license
- Complex Problem-solving
- Visual communication
- Creativity and innovation
- Inventory restocking
- Order management
- Performance improvement
- Assertiveness
- Diversity awareness
- Influencing skills
- Forklift operation
- Reliability and punctuality
- Task prioritization
- Product knowledge
- Stock management
- Machine operations
Timeline
Crew Member
Osmose
08.2024 - 04.2025
Crew Member
Firehouse Subs
05.2023 - 08.2024
Night Auditor
Holiday Inn Express Hotel
05.2023 - 07.2023
Clamp Operator
Bosch
03.2022 - 06.2022
Night Auditor
Fairfield Inn Marriott
11.2020 - 01.2021
Sales Associate
Kohls Department Store
08.2020 - 01.2021
New Bern High School
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