QUADIR PETERSON
Dacula,GA
Summary
Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Night Manager(Security Guard)
Parks and Recreation Department
New York, NY
05.2024 - 09.2025
- Supervised nightly operations to ensure facility safety and compliance with regulations.
- Managed staff schedules, optimizing personnel allocation for peak usage periods.
- Coordinated event logistics, enhancing guest experiences through meticulous planning.
- Trained and mentored new employees on departmental procedures and customer service standards.
- Analyzed guest feedback and implemented solutions to effectively resolve complaints and elevate guest experience.
- Executed comprehensive end-of-shift reviews aimed at identifying improvement opportunities for future nightly operations.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
Security Guard
Allied Universal Security Services
New York, NY
03.2023 - 04.2024
- Greet guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Remain calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Work independently and collaboratively to resolve urgent issues to protect lives and property.
City Seasonal Aide (City Cleanup Corp)
City Of New York Parks & Recreation
New York, NY
07.2021 - 09.2022
- Perform light repair and general maintenance work in buildings and grounds of various public structures.
- Adjust, lubricate, and make minor repairs to equipment and machinery.
- Assist in providing informational, educational and safety services to the public.
District Lead (Operations)
Extra Storage Space
Brooklyn, NY
01.2019 - 01.2021
- Responsible for managing two airports including the Receiving department.
- Support sales objective and revenue growth through: Maximizing conversion of telephone and walk in inquiries into rentals.
- Maintains appropriate financial controls and achieves financial goals by: Accurately handling cash and balancing receipts.
Supervisor (Retail/Merchandising/Operations)
Travel Tab
Brooklyn, NY
01.2017 - 01.2021
- Responsible for managing two airports including Receiving, Marketing, and Merchandising.
- Maximized sales and profitability of assigned areas through execution of company programs.
- Managed customer service activities and agent competence in these areas to optimize and sustain sales performance, profitability, and customer satisfaction.
Store Manager
GameStop
Brooklyn, NY
01.2011 - 01.2017
- Responsible for overseeing the entire store operations including Receiving, Marketing, and Merchandising.
- Maximized sales and profitability of assigned areas through execution of company programs.
- Reviewed store shrink performance and drive shrink mitigation programs.
Assistant Manager
Foot Locker
Brooklyn, NY
01.2005 - 01.2011
- Worked directly with vendors to confirm and verify shipments.
- Managed all sales daily to weekly and discussed with staff to ensure understanding of weekly metrics and goals.
- Ensured a prominent level of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.
Education
High School Diploma -
Brooklyn High School Of The Arts
Brooklyn, NYSkills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- POS Systems Operations
- Back-End Receiving
- P&L Management
- Customer Service Excellence
- Team building/Training/Supervision
Certification
- F-02, One Metrotech Center - March 2023
- OSHA/Safety Compliance
Timeline
Night Manager(Security Guard)
Parks and Recreation Department
05.2024 - 09.2025
Security Guard
Allied Universal Security Services
03.2023 - 04.2024
City Seasonal Aide (City Cleanup Corp)
City Of New York Parks & Recreation
07.2021 - 09.2022
District Lead (Operations)
Extra Storage Space
01.2019 - 01.2021
Supervisor (Retail/Merchandising/Operations)
Travel Tab
01.2017 - 01.2021
Store Manager
GameStop
01.2011 - 01.2017
Assistant Manager
Foot Locker
01.2005 - 01.2011
High School Diploma -
Brooklyn High School Of The Arts