Quadiza Trower
Brooklyn
Summary
I have 10+ years in customer service with many different services that was provided such as cashier, bartender, homehealth aide, usher, guest services representative.
Experienced with booking and coordinating travel arrangements. Utilizes skills in customer service to ensure client satisfaction and seamless travel experiences. Track record of effective problem-solving and attention to detail in travel planning.
Overview
11
11
years of professional experience
Work History
Travel Service Agent
GLOBAL CONTACT SOLUTIONS
08.2023 - Current
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Stayed up-to-date on industry trends, ensuring the provision of accurate and relevant information to clients.
- Resolved client issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Assisted clients in modifying existing reservations swiftly to accommodate unforeseen changes in plans or preferences.
Guest Service Representative
AEG Brooklyn
10.2017 - Current
- Greeting Guest
- Customer Service
- Checking Tickets
- Providing Memorible Experiences
- Respond to all inquiries and requests in a timely manner
- Resolve office-related issues according to predetermined procedures
- Maintain operational efficiency through following proper office protocols
- Operate phone system and calendar system for [how many] people at any given time
Home Health Aide
Elara Caring
08.2017 - 07.2020
- Taking Care of the elderly & ill patients
- Cleaning
- Activies cards, games etc
- Coordinate all communications between patients and doctor offices
- Document patient behaviors and report abnormalities to supervisor
- Assist with personal hygiene maintenance, including bathing and showering
- Provide companionship and support to [how many] clients
Satellite Bartender
OTG Management
11.2013 - 06.2014
- Cocktails, Spirits, Beers
- Coffee, Tea
- Customer service
Education
High School -
Paul Probeson High School
06.2011
Skills
- Time management
- Communication
- Quick learner
- Problem solver
- Strong customer service
- High volume environments
Timeline
Travel Service Agent
GLOBAL CONTACT SOLUTIONS
08.2023 - Current
Guest Service Representative
AEG Brooklyn
10.2017 - Current
Home Health Aide
Elara Caring
08.2017 - 07.2020
Satellite Bartender
OTG Management
11.2013 - 06.2014
High School -
Paul Probeson High School
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