Open To Work
Cynthia Wilson
Liveops
Carmel,IN
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract Work
Location Preference
RemoteOn-SiteHybrid
16
years of professional experience
Results-driven professional skilled in multitasking and pipeline management. Strong attention to detail and effective communication have led to improved client interactions and operational success. Prepared to leverage these strengths to achieve exceptional outcomes in a fast-paced travel environment.
Work History
Travel Service Agent
9 Months- Supported travel booking processes and addressed inquiries to maintain high customer satisfaction.
- Coordinated travel arrangements, ensuring compliance with company policies and procedures.
- Resolved issues related to travel plans, demonstrating problem-solving skills in high-pressure situations.
- Assisted customers with travel bookings and inquiries, enhancing overall satisfaction.
- Processed customer payments accurately, contributing to streamlined financial operations.
Independent Contractor
2 Years 3 Months- Managed multiple client accounts, ensuring adherence to service level agreements and operational standards.
- Utilized CRM systems to track interactions and improve client satisfaction metrics consistently.
- Collaborated with healthcare providers to resolve service-related issues efficiently.
- Skilled at working independently and collaboratively in a team environment.
Platinum Travel Consultant
2 Years- Developed customized travel itineraries based on client preferences and budgetary constraints.
- Designed personalized travel plans to enhance client experiences while adhering to budget limitations.
- Resolved client inquiries and issues promptly, enhancing customer satisfaction rates.
- Organized trips for individual, family and business travelers.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Travel Consultant
7 Years 8 Months- Facilitated comprehensive travel arrangements for cruises, including flights, hotels, and ground services to enhance client experiences.
- Kept up-to-date with industry trends and destination information, enabling informed advice for client travel planning.
- Provided expert advice on cruise destinations, excursions, and onboard amenities.
- Regularly attended industry events and conferences to stay current on trends and developments in the cruise sector.
Mortgage Mortification
3 Years 2 Months- Demonstrated self-motivation by consistently completing tasks without supervision.
- Excellent communication skills, both verbal and written.
- Evaluated mortgage applications to determine creditworthiness and compliance with underwriting guidelines.
- Analyzed borrower financial statements, for option plans.
- Collaborated with underwriters to resolve issues and expedite approval processes efficiently.
Education
High School Diploma
- Business Administration
- Health Information Technology
Skills
Customer engagement
Problem-solving
Pipeline management
Client relationship management
Reservation systems
Multitasking
MS Office
Entrepreneurial personality
Timeline
Travel Service Agent
RCI
01.2026 - CurrentRead More
Independent Contractor
Liveops
07.2024 - CurrentRead More
Platinum Travel Consultant
American Express
06.2022 - 06.2024Read More
Travel Consultant
World Travel Holdings
10.2014 - 06.2022Read More
Mortgage Mortification
NationStar Mortgage (formerly Aurora Bank)
11.2010 - 01.2014Read More
Shortridge High School
High School Diploma
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Ball State University
from Business Administration
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Ivy Tech Community College of Indiana
from Health Information Technology
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