Quafaishia Valentine Gayles
Orange,N.J.
Summary
Dynamic professional with strong communication, organization, and service skills, seeking to leverage expertise in a challenging role. Proven ability to enhance client satisfaction and streamline operations through effective problem-solving and attention to detail. Committed to fostering positive relationships and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Benefeds
Newark, NJ
01.2022 - Current
- Assisted clients with eligibility, enrollment, account updates and benefits information.
- Maintained HIPAA compliance
- Navigated databases accurately and efficiently.
- Communicated clearly with diverse populations.
- Provided professional, patient-centered services.
Customer Service Representative
Legends Hospitality
Newark, NJ
01.2020 - 01.2022
- Assisted customers in a fast-paced environment.
- Delivered clear communication and customer support around the arena.
- Managed inventory, tracking, and accountability of uniforms.
- Maintained cleanliness, organization, and labeling of the stock room.
- Followed safety and cleaning standards for company equipment.
Lead Barista
Starbucks
Newark, NJ
02.2020 - 05.2021
- Worked efficiently under pressure while maintaining cleanliness and safety standards.
- Delivered clear and consistent communication, and customer service.
- Accurately prepared, detailed customer’s orders.
- Maintained, operated, and cleaned machinery, utensils, and seating areas while following safety and cleaning precautions.
- Managed inventory and restocks.
Warehouse Office Agent
Swissport Cargo
10.2019 - 01.2020
- Organized and verified documentation for flights accurately.
- Ensured compliance with procedures and timelines for the flight's cargo.
- Verify missing cargo documents, and rebook for documents' arrival records.
Residential Specialist
Supportive Concepts for Families
Bethlehem, Pennsylvania
06.2017 - 08.2019
- Provided direct care of ADL, BADL, and IADL to individuals with disabilities and mental health conditions.
- Administered medications per physicians orders.
- Maintained MARs documentation.
- Provided companionship and motivation to participate in activities.
- Transported consumers safely to appointments and programs.
Education
High School Diploma -
Freedom High School
PA06-2011
Certificate of Health Occupations - Health Occupations/Medical Science
Bethlehem Area Vocational Technical School
PA06-2011
Skills
- Account management & customer inquiries
- Application processing & Eligibility determination
- Perform in a fast-paced setting
- Data Entry
- Problem Solving
- Communication skills
- Organization skills
- Time management
- Proficient in Microsoft Software Programs
- CPR/BLS
Timeline
Customer Service Representative
Benefeds
01.2022 - Current
Lead Barista
Starbucks
02.2020 - 05.2021
Customer Service Representative
Legends Hospitality
01.2020 - 01.2022
Warehouse Office Agent
Swissport Cargo
10.2019 - 01.2020
Residential Specialist
Supportive Concepts for Families
06.2017 - 08.2019
High School Diploma -
Freedom High School
Certificate of Health Occupations - Health Occupations/Medical Science
Bethlehem Area Vocational Technical School