Qualai Johnson
New York
Summary
Dedicated customer service professional with experience in banking and financial services, providing high-quality support and building strong client relationships. Skilled in handling transactions, assisting with account services, and recommending financial products to meet customer needs. Proven ability to maintain accuracy, resolve concerns efficiently, and create positive customer experiences that encourage long-term loyalty. Consistently meets performance goals through strong communication, attention to detail, and a commitment to excellent service.
Overview
2
2
years of professional experience
Work History
Teller / Member service representative
Municipal credit union
The Bronx
09.2025 - Current
- Processed and verified member check deposits accurately and efficiently
- Disbursed cash withdrawals up to $25,000 while maintaining strict cash-handling procedures
- Opened new savings accounts and assisted members with account setup
- Printed and mailed debit cards for new and existing members
- Ordered checkbooks and assisted members with account maintenance requests
- Assisted members with opening financial products including personal loans, auto loans, and credit cards (secured and unsecured)
- Provided excellent customer service by building strong relationships with members
- Educated members on banking products and services to meet their financial needs
Patient Service Representative
MOUNT SINAI PEDIATRICS
New York
10.2024 - 01.2025
- Manage the schedules of patients and providers
- Maintained the patient workque to ensure patients were being scheduled in a timely manner.
- Confirmed appointments, verified referrals
- Verified insurances using third party systems and EMR
Administrative Support Assistant
LENOX HILL RADIOLOGY
New York
04.2024 - 08.2024
- Confirmed patient referrals before starting exams
- Ensured patient was aware and followed an pre op/post op orders given before and after exams
- Burned CD's and printed radiology reports upon request
- Checked patients in for appointments and worked hand in hand with patient providers
COLUMBIA - PRESBYTERIAN OBGYN
05.2023
- Educated patients on gynecological health topics such as contraception methods, menopause management, and sexually transmitted diseases
- Prepared examination rooms prior to patient visits by ensuring all equipment was properly set up and sterilized according to established protocols
- Coordinated follow-up appointments between patients and specialists as directed by physician
Clerical Associate 2
NYCHHC - METROPOLITAN HOSPITAL
05.2022
- Interacted with customers by phone, email or in-person to provide information.
- Forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed daily data entry and kept clerical information accurate and up-to-date
Care Coordinator 1
MEMORIAL SLOAN KETTERING HOSPITAL
09.2021
- Answered multi-line phone system and directed callers to requested personnel and departments
- Called patients to schedule chemo/lab appointments, consistently double-checking information and availability
- Transcribed physicians' notes and entered data into electronic chart management software.
Education
HIGH SCHOOL DIPLOMA -
PENN FOSTER HIGH SCHOOL
Skills
- Consistently met monthly sales and service goals as both Teller and MSR
- Built strong member relationships that encouraged repeat business and increased deposits
- Demonstrated strong attention to detail when verifying transactions and handling cash
- Trusted to handle large cash transactions securely and accurately
- Knowledgeable in account services, lending products, and debit card services
Professional References
Professional references are available upon request.
Timeline
Teller / Member service representative
Municipal credit union
09.2025 - Current
Patient Service Representative
MOUNT SINAI PEDIATRICS
10.2024 - 01.2025
Administrative Support Assistant
LENOX HILL RADIOLOGY
04.2024 - 08.2024
COLUMBIA - PRESBYTERIAN OBGYN
05.2023
Clerical Associate 2
NYCHHC - METROPOLITAN HOSPITAL
05.2022
Care Coordinator 1
MEMORIAL SLOAN KETTERING HOSPITAL
09.2021
HIGH SCHOOL DIPLOMA -
PENN FOSTER HIGH SCHOOL