Qualita Taylor
Michigan,MI
Summary
Results-driven professional with experience in team leadership and care provision. Adept at conflict resolution and people management, consistently enhancing team performance and client satisfaction through strategic problem-solving and supportive mentorship.
Overview
16
16
years of professional experience
Work History
Team Leader
Genacross Lutheran Services
06.2023 - Current
- Led team in delivering high-quality services to residents, fostering a supportive community environment.
- Conducted regular performance evaluations, providing constructive feedback to enhance team member development.
- Managed conflict resolution strategies, promoting a positive workplace culture and employee satisfaction.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Caregiver, Special Needs
Sunshine
08.2021 - 07.2023
- Provided compassionate care to individuals with special needs, ensuring comfort and safety.
- Developed and implemented personalized care plans based on individual assessments.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to coordinate comprehensive support services.
- Trained and mentored new caregivers on best practices and organizational policies.
- Advocated for clients' rights, ensuring access to necessary resources and services.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Home Care Provider
Absolute Home Care
03.2010 - 07.2021
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans tailored to client needs and preferences.
- Trained and mentored new staff on best practices in home care delivery.
- Monitored client progress and reported changes to appropriate healthcare providers.
- Advocated for clients' needs, fostering strong relationships between families and caregivers.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted with end-of-life care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
Associate of Arts - Psychology
Colorado Technical University
Colorado Springs, CO05-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Documentation and reporting
- Conflict resolution
- Safety
- Relationship building
- Team building
- Issue resolution
Timeline
Team Leader
Genacross Lutheran Services
06.2023 - Current
Caregiver, Special Needs
Sunshine
08.2021 - 07.2023
Home Care Provider
Absolute Home Care
03.2010 - 07.2021
Associate of Arts - Psychology
Colorado Technical University