Quame Edmondson
Lawrenceville,GA
Summary
Customer-focused professional with expertise in conflict resolution and account reviews. Led teams through complex challenges, enhancing performance and customer satisfaction. Committed to continuous professional growth and understanding of operations, driving both personal and organizational success.
Overview
8
8
years of professional experience
Work History
Customer Assistance Private Label Specialist
Toyota Financial Services
Alpharetta, Georgia
04.2025 - Current
- Guided customers in strategic planning to effectively resolve delinquent accounts.
- Analyzed unresolved delinquent accounts to determine eligibility for repossession under legal standards.
- Coordinated multiple mentorship amongst new hires for the early and mid stage collections group.
- Selected as one of the Engagement Ambassadors for TFS collections site-wide.
Dealer Funding Specialist
Toyota Financial Services
Alpharetta, Georgia
10.2023 - 04.2025
- Reviewed contracts, credit applications, and ancillary product forms for dealership bookings.
- Provided phone support to area sales managers and finance managers regarding funding deals.
- Served as a subject matter expert in the funding department; delivering training side by sides for new and existing funders.
- Contributed to Bass Pro Shops funding efforts by integrating BPSFS private label into the overall funding portfolio.
- Participated in dealer funding team engagement committee to strengthen team cohesion and morale.
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
Bogart, Georgia
08.2018 - 10.2023
- Managed daily operations to ensure exceptional customer service and efficient workflow.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Oversaw inventory management, ensuring stock levels met demand and minimized waste, ensuring positive profit margins.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Coordinated scheduling to optimize labor efficiency during peak hours.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Education
Bachelor of Arts - Business Administration
Georgia Gwinnett College
Lawrenceville, GA05-2029
High School Diploma -
Collins Hill Highschool
Suwanee, GA05-2022
Skills
- Microsoft applications
- Coaching and mentoring
- Quantitative skills
- Customer service
- Conflict resolution
- Issue resolution
- Effective communication
- Account analysis
- Risk management
- Continuous improvement
References
- Brandon Williams - Dealer Funding Supervisor
- Kimberly Davis - Dealer Funding Supervisor
- Lavada Rowe - Customer Assistance PL Supervisor
- Raffiel Morgan - Customer Assistance PL Supervisor
Timeline
Customer Assistance Private Label Specialist
Toyota Financial Services
04.2025 - Current
Dealer Funding Specialist
Toyota Financial Services
10.2023 - 04.2025
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
08.2018 - 10.2023
Bachelor of Arts - Business Administration
Georgia Gwinnett College
High School Diploma -
Collins Hill Highschool