Zaria Respress
Atlanta,GA
Summary
Experienced and highly engaged professional with a track record of success in fostering collaboration, driving client satisfaction, and achieving strategic goals. Proven expertise in communication, relationship-building, and adapting to changing needs. A reliable team player focused on delivering impactful results and enhancing overall engagement.
Overview
5
5
years of professional experience
Work History
Customer Assistance Private Label Specialist
Toyota Financial Services
Remote
01.2025 - Current
- Monitored timely collection and application of account receivable collections.
- Improved cash flow management by monitoring tenant rent collections and promptly addressing
- Managed high-volume accounts receivable collections processes to reduce outstanding balances.
- Developed and implemented effective communication strategies for engaging with overdue customers.
Patient Access Engagement Specialist
Emory Healthcare
Remote
04.2024 - Current
- Managed high call volumes while maintaining a pleasant demeanor, providing prompt assistance to patients seeking cardiology services.
- Obtained and entered authorization and correspondence relating to referrals in patient charts and computer.
- Collaborated closely with physicians to coordinate their availability for consultations, surgeries, and follow-up appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Collections Specialist/Fraud Specialist
Global Payments
Remote
01.2021 - 03.2024
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
Bachelor of Science - Health Sciences
Kennesaw State University
Kennesaw, GASkills
- Payment Acceptance
- Managing Delinquent Accounts
- Operational Efficiency
- Verbal and Written Communication
- Data Entry
- Cardiology proficiency
Timeline
Customer Assistance Private Label Specialist
Toyota Financial Services
01.2025 - Current
Patient Access Engagement Specialist
Emory Healthcare
04.2024 - Current
Collections Specialist/Fraud Specialist
Global Payments
01.2021 - 03.2024
Bachelor of Science - Health Sciences
Kennesaw State University