IESHIA CANDLER
Dallas
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service /Inventory Control Specialist
RPC/Smartrise Engineering
Irving
08.2023 - Current
- Identified and resolved discrepancies in inventory counts
- Small parts
- Shipping and receiving
- Programming boards
- Order puller/picker
- Sales
- Processing orders
- Tech support assistance
- Processing payments
- Creating RMAs
- Logistics
- RF Scanners
- Oversaw inventory control processes and operations
- Printing labels
- Maintained accurate records of inventory supply levels, orders, and deliveries
- Creating travelers for in house stock items
- Data entry
- Issuing work travelers for each order
- Restocking locations and overstocks
- Locating parts for customers
- Ordering parts
- Tracked deliveries and shipments and updated company system
- Performed regular cycle counts to ensure inventory accuracy
- Prepared work orders, bills of lading, and shipping orders to route materials
- Ensured accurate record keeping of all items received and shipped out
Account Manager/Billing Specialist
Infocision
Arkon
11.2020 - 09.2023
- Analyzed data to identify areas of improvement in billing operations; developed strategies for increasing efficiency
- Trained new staff on the company's billing procedures and policies
- Retention/sales
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits
- Identifying new business opportunities among existing customers
- Used programs to look up and store information related to the business and customer
- Data entry
- Organized meetings between clients and internal departments as needed
- Tracked inventory/shipping/receiving to record items on hand, shipped and returned
- Removing any discontinued products off the company display and website
- Responding to calls, chats, and emails from customers a nd businesses
- Handling in store customers/businesses
- Shipping equipment out
- Handling RMAs
- Providing invoices to customers for new service
- Assisting local managers with customers and giving instructions on how to appropriately assist customers for specific issues
- Ensuring all products are listed with correct pricing
- Developed and maintained relationships with key accounts to ensure customer
- Accepting calls, emails, and chats regarding customers feedback
- Negotiated contracts with clients to maximize profitability
- Ensuring all products are listed with correct pricing on advertisements and internet for customers view
- Account receivable and payable
- Inbound and outbound call center
- Developed and maintained relationships with key accounts to ensure customer
- satisfaction
- Back office team
- Set up installations
- Resolved complex customer issues in a timely manner while maintaining
- Using company database to record important information about
- communication with customers
- Auditing calls for employees/customer
- Setting up payment arrangements and negotiating with customers
- Creating labels for customers equipment
- Overseeing customers accounts and billing
Quality Control/Assembly Lead
Eaton
Vicksburg
03.2016 - 11.2020
- Assembled wiring harnesses for various electronic devices and systems.
- Inspected and tested electrical connections for functionality and quality assurance.
- Collaborated with engineers to improve wiring design and layout efficiency.
- Maintained tools and equipment to ensure optimal performance during operations.
- Followed schematics to accurately install wiring in complex units and assemblies.
- Utilized a variety of hand tools including pliers, screwdrivers, strippers.
- Terminated cables using crimping tools, soldering irons, heat-shrink tubing and other specialized equipment.
- Inspected completed projects to verify accuracy of work performed.
- Conducted safety checks on newly installed systems to guarantee optimal performance.
- Identified and resolved problems by performing troubleshooting to address client service requests.
- Ensured that all installations meet manufacturer's requirements.
- Repaired damaged wires using splicing techniques such as twisting, soldering or crimping.
Education
Bachelor of Arts (B.A.) - Marketing & Management
Art Institute of Atlanta
Atlanta , GA 04.2016 - 06.2020
Skills
- Sales Expertise
- Positive Attitude
- Team Leadership
- Basic Math Skills
- Critical Thinking
- Team Player
- Dependable and Reliable
- Goal-Oriented
- Problem-Solving
- Leadership
- Creativity
- Product and Service Knowledge
- Customer Retention Abilities
- Problem-Solving Strengths
- Customer Relations
- Lab
- Quality Control
- Visual Inspection
- Reporting and Analysis
- Safety Procedures
- Payment Acceptance
- Collecting Information
- Shipping and Receiving
- Inventory Optimization
Timeline
Customer Service /Inventory Control Specialist
RPC/Smartrise Engineering
08.2023 - Current
Account Manager/Billing Specialist
Infocision
11.2020 - 09.2023
Bachelor of Arts (B.A.) - Marketing & Management
Art Institute of Atlanta
04.2016 - 06.2020
Quality Control/Assembly Lead
Eaton
03.2016 - 11.2020