Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Robert Radcliffe

Altamonte Springs,FL

Summary

Quality assurance professional with a proven track record of maintaining high standards and ensuring product compliance. Skilled at identifying and resolving issues to uphold quality benchmarks. Recognized for collaboration, reliability, and adaptability to changing requirements. Strong analytical and inspection skills.

Overview

19
19
years of professional experience
2
2
Certification

Work History

Quality Control Inspector/ inventory specialist

Walmart regional utility warehouse
07.2023 - Current
  • Maintain inventory control of fixtures and displays for store remodels.
  • Audit inventory for quality assurance and shipping accuracy.
  • Processed and prepared shipments for delivery, ensuring accuracy and timeliness
  • Collaborated with team members to efficiently load and unload trucks, optimizing productivity
  • Inspected packages for damage or discrepancies, promptly resolving any issues to maintain customer satisfaction
  • Operated various shipping equipment such as pallet jacks, hand trucks, and forklifts in a safe manner
  • Maintained a clean and organized work area to promote efficiency and safety
  • Performed quality checks on outgoing shipments to ensure accurate labeling and documentation

PPR Certified Pickleball

Westmore Recreation Center
08.2022 - Current
  • Provides year-round Pickleball Instruction through Central Florida Tennis. Teaches beginner players the basics of the game including serves, groundstrokes, dinking and volleys, scoring and rules on Tuesdays and Saturdays.
  • Teaches intermediate level classes emphasizing match strategies and skills for competitive plan on Thursdays.
  • Offers private one-on-one or group lessons to work on specific strengths and weaknesses. In addition, participates in providing group sessions for special needs children. Most importantly, provides a positive environment for all participants, and actively encourages participation to ensure growth and development.

Inventory Solutions Associate

HD Supply
09.2022 - 01.2023
  • Liaison between the organization and the customer served by provided solutions. Maintained all day-to-day functions in a Vendor Managed Inventory (VMI) site within a client’s facility. Branch location closed in February 2023.

Vendor Managed Inventory Specialist

MSC Industrial Direct Co.
09.2018 - 10.2020
  • Travel daily in company-provided automobile to support the implementation of Vendor Managed Inventory programs at customer locations in the DFW territory. Maintain appropriate customer stock levels, generate new orders for customers. Unpack orders, check accuracy of shipments, and put away stock at customer locations.
  • Provide communication and feedback to sales representatives and area manager as appropriate to ensure customer satisfaction. Service and maintain MSC vending machines at multiple customer locations. Perform general (5S) housekeeping for service equipment and tool cribs.

On-site Customer Service Consultant

W.W. Grainger, Inc.
06.2011 - 06.2016
  • Provided excellent customer service by utilizing Grainger’s inventory management service. Built and maintained relationships with each client by meeting with them on a regular basis and evaluating their ongoing needs. Assisted account managers with their sales goals by monitoring sales volumes for each client and making recommendations. Played a vital role in acquiring key client accounts which enhanced Grainger’s offering and increased market share. Facilitated delivering of client bulk orders via Orlando Branch delivery service.

Branch Supervisor

W.W. Grainger, Inc.
08.2006 - 06.2011
  • Supervised the day-to-day activities of 5 - 10 employees. Assisted in driving results of key operational achievements such as sales, customer satisfaction, employee development and operational improvements.
  • Participated in the interviewing and selection of new employees. Facilitated new hire as well as current employee training. Monitored phone transactions as part of quality assurance and provided a WOW customer experience, a Grainger engagement program.

Education

A.A - Marketing

Valencia Community College
Orlando, FL
07.2018

Skills

  • Sales expertise
  • Inventory control expertise
  • Over a decade of inventory management
  • Tennis coaching experience
  • Order management expertise
  • 5S workplace organization
  • Team leadership
  • Supply chain management
  • Over 10 years of supervisory experience
  • Extensive pickleball experience
  • Retail merchandising
  • Quality assurance
  • Inventory control
  • Over 10 years of sales experience
  • Production management
  • Quality control expertise
  • Customer engagement
  • Customer-focused retail sales
  • Team leadership experience
  • Warehouse management experience

Accomplishments

  • Supervised team of 20 staff members.
  • Collaborated with team of 20 in the development of 5S implementation

.

Certification

  • PPR Certified Pickleball Instructor
  • Residential Claims Adjuster from Vale training solutions

Languages

English
Full Professional

Timeline

Quality Control Inspector/ inventory specialist

Walmart regional utility warehouse
07.2023 - Current

Inventory Solutions Associate

HD Supply
09.2022 - 01.2023

PPR Certified Pickleball

Westmore Recreation Center
08.2022 - Current

Vendor Managed Inventory Specialist

MSC Industrial Direct Co.
09.2018 - 10.2020

On-site Customer Service Consultant

W.W. Grainger, Inc.
06.2011 - 06.2016

Branch Supervisor

W.W. Grainger, Inc.
08.2006 - 06.2011

A.A - Marketing

Valencia Community College

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Robert Radcliffe