Quamie Hayes
Elgin,Illinois
Summary
Driven by a strong commitment to mental health support and nutritional well-being, I excelled at Chrysalis as a Crisis Line Worker, where I adeptly navigated crisis intervention and data management, enhancing client referral processes. My empathetic listening and decision-making skills, coupled with a proven track record in stress management, significantly improved patient satisfaction and health outcomes at Oak Crest.
Overview
10
10
years of professional experience
Work History
Crisis Line Worker
Chrysalis
03.2023 - Current
Gather clinical information relating to individuals experiencing a mental health crisis,
Input data and navigate multiple computer programs to ensure timely and properly documented crisis responses.
Reviews Illinois Medicaid information for client referrals using IES and Pamcares systems.
Identifies and provides outreach in the form of unbiased, factual information, community referrals, and dispatch services.
Dietary Aide
Oak Crest
06.2014 - 06.2018
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Education
Bachelor of Science - Psychology, Theatre
Illinois State University
Bloomington, IL05.2022
Associate of Arts - Psychology, Theatre,
Elgin Community College
Elgin, IL05.2016
Skills
- Empathetic
- Active Listening
- Resilience Building
- Stress Management
- Crisis Intervention
- Decision Making
EXTRACURRICULAR INVOLVEMENT
Black Actor's League, Illinois State University
(8/20/2020 - 5/22/2022)
* Maintained social media accounts such as Facebook, Instagram, and Twitter actively
* Educated individuals on Black History through weekly post, pictures, and polls.
* Developed strategies to educate followers on black culture and the important of inclusion, diversity, and equality.
Performing Arts Club, Elgin Community College
(8/22/2016 - (05/20/2018)
* Actively participate in student organization designed to highlight actor's performance and key elements in theatre.
* Attend workshops & showcased live performances
* Performed at school events with other individual actors.
VOLUNTEER EXPERIENCE
Food for Greater Elgin
August 2022
* weekly food distributions to the homeless,
* sorting through deliveries
* assisting in fundraising events to help raise funding for the corperation
The Salvation Army Elgin
August 2022
* Greetings Clients
*Assisting in collecting food
*Bagging groceries
*Ensuring guest receive the correct items
YWCA Elgin (Daycare Helper)
June 2016
*Played games with the children, helping them stay entertained and making sure they stayed bisy
* Assisted in baby sitting them and keeping them in a safe environment
*Watching out for bad behavior, and monitoring them.
Timeline
Crisis Line Worker
Chrysalis
03.2023 - Current
Dietary Aide
Oak Crest
06.2014 - 06.2018
Bachelor of Science - Psychology, Theatre
Illinois State University
Associate of Arts - Psychology, Theatre,
Elgin Community College
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