QUAMIKA WYATT
VXI Global Solutions
East Point,GA
1
Certification
11
years of professional experience
Results-oriented professional with over 8 years of experience in customer service, tech support, security operations, and administrative support. Expertise in exceeding performance targets, enhancing customer satisfaction, and streamlining operations. Skilled in conflict resolution and team leadership in fast-paced environments.
Work History
Tech Support Specialist
1 Year 3 Months- Provided expert technical support for Apple iOS and macOS products, achieving a 95%+ customer satisfaction rating.
- Troubleshot software/hardware issues, resolving 80% of inquiries on the first contact (FCR).
- Applied P.A.I.R method (Probing, Analyzing, Isolating, Resolving) to effectively diagnose and repair hardware and software issues.
- Maintained in-depth knowledge of Apple product updates (iPhone, iPad, Mac) to provide accurate, up-to-date support.
- Assisted with in-store product setup, data migration, and troubleshooting to ensure a seamless customer experience.
- Recorded customer interactions, troubleshooting steps, and repair notes in internal CRM system to maintain accurate support records.
- Supported in-store product setup, data migration, and troubleshooting, enhancing overall customer experience.
SOC Agent
4 Months- Monitored surveillance systems, identifying and addressing security or safety risks to enhance overall safety.
- Documented incidents and facilitated safety improvements, contributing to a safer facility environment.
- Executed emergency protocols with precision, ensuring effective response during high-stress situations.
- Documented incidents and supported safety improvements across the facility.
Mobile Associate
1 Year 1 Month- Exceeded sales targets while optimizing customer device setups for enhanced user experience.
- Provided personalized solutions based on customer needs and maintained knowledge of emerging tech trends.
- Trained new hires on effective sales techniques and essential product knowledge to improve team performance.
- Maintained accurate records and streamlined store operations.
Community Assistant
1 Year 1 Month- Coordinated resident events to enhance community engagement and retention.
- Resolved tenant concerns promptly to support high occupancy rates.
- Managed property tours and inspections to maintain high standards.
- Launched social media campaigns to boost resident involvement.
Tech Support Specialist
2 Years- Delivered advanced technical troubleshooting, achieving call metrics through effective issue resolution.
- Developed solutions that minimized repeat calls and improved resolution times for customer inquiries.
- Enhanced customer satisfaction through empathy and innovation.
- Enhanced customer satisfaction by applying empathy and innovative problem-solving techniques.
- Worked remotely to provide technical support and assistance to customers.
Call Center Representative
3 Years 1 Month- Resolved complex inquiries efficiently while meeting key performance indicators.
- Trained new hires and provided quality customer interactions.
- Spearheaded CRM improvements and service protocol enhancements.
- Proposed data-driven process changes based on detailed call trend analysis.
Administrative Assistant
2 Years 1 Month- Coordinated scheduling, report preparation, and internal communications to support operational efficiency.
- Implemented digital solutions to improve document processing.
- Supported budget tracking and maintained financial records for accurate reporting.
- Managed data handling to ensure compliance and organization of critical information.
Education
High School Diploma
Bachelor of Science - Criminal Justice
Skills
Tech support
Troubleshooting
CRM Systems
Documentation
Data management
Customer Service
Customer Advocacy
Onboarding & Training
Customer Education
Process Improvement
Conflict Resolution
Scheduling & Admin
Sales & Product Knowledge
Incident Reporting
Certification
- Basic Life Support (BLS)
- Valid Driver's License
Timeline
Tech Support Specialist
VXI Global Solutions
02.2025 - 05.2026Read More
SOC Agent
EyeQ Monitoring
10.2024 - 02.2025Read More
Mobile Associate
Wireless Vision
08.2023 - 09.2024Read More
Community Assistant
The Reserve @ Athens
06.2022 - 07.2023Read More
Tech Support Specialist
Transcom
05.2020 - 05.2022Read More
Call Center Representative
Computer Generated Solutions
03.2017 - 04.2020Read More
Administrative Assistant
One Breath CNA
02.2015 - 03.2017Read More
Beecher High School
High School Diploma
Read More
American Intercontinental University
Bachelor of Science from Criminal Justice
Read More