Logan Alexandria
Dallas,US
Summary
Customer Support Specialist with 5 years of experience in tech support and customer service, known for enhancing operational efficiency and resolving complex technical issues. Proficient in system installation, troubleshooting, and process improvement, with a focus on maintaining high customer satisfaction and loyalty. Committed to leveraging strong communication and problem-solving skills to support team efforts and optimize service delivery.
Overview
8
8
years of professional experience
Work History
Tech Support Specialist
Academy Fire (BCI Technologies)
Grand Prairie, TX
04.2022 - 03.2025
- Install and repair computer systems, enhancing operational efficiency.
- Design alarm systems, ensuring seamless integration before technician dispatch.
- Test software compatibility, maintaining system integrity.
- Resolve technical issues, improving staff productivity.
- Collaborate with technicians, solving camera programming challenges.
- Integrate complex alarm systems and software solutions while providing remote technical guidance to field technicians for optimal system performance.
Remote Customer Support Specialist
GlobalTel Link (ViaPatch Technology)
01.2019 - 01.2022
- Assist customers in maintaining contact with incarcerated individuals, ensuring seamless communication.
- Install, configure, and update systems, resolving equipment issues efficiently.
- Support on-site technicians and remotely manage software for program compatibility.
- Address backlog of tickets, prioritizing cases for effective resolution.
- Communicate via chat and email to resolve account issues for incarcerated clients.
Customer Service Representative
IQOR Holdings- Capital One
Plano, TX, US
07.2017 - 01.2019
- Managed 80 daily inbound calls, ensuring customer satisfaction and adherence to protocols.
- Resolved customer issues efficiently, enhancing service quality and client trust.
- Utilized effective communication skills to maintain high customer satisfaction levels.
- Addressed compliance requirements, ensuring all interactions met regulatory standards.
Education
University of Arkansas at Pine Bluff - Broadcast Journalism
University of Arkansas at Pine Bluff
Pine Bluff, AR08.2018
Skills
- Customer Service
- Problem Solving
- Call Center
- Tech Support
- Help Desk
- Desktop Support
- Troubleshooting
- Conflict Resolution
- Process Improvement
- System Installation
- Software Compatibility Testing
- Technical Issue Resolution
- Collaboration
- System Integration
- Remote Technical Guidance
- System Configuration
- Equipment Issue Resolution
- Ticket Management
- Effective Communication
- Compliance Management
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Recipient of individual and departmental awards for providing stellar client service.
Timeline
Tech Support Specialist
Academy Fire (BCI Technologies)
04.2022 - 03.2025
Remote Customer Support Specialist
GlobalTel Link (ViaPatch Technology)
01.2019 - 01.2022
Customer Service Representative
IQOR Holdings- Capital One
07.2017 - 01.2019
University of Arkansas at Pine Bluff - Broadcast Journalism
University of Arkansas at Pine Bluff