Katherine Stager
Dallas,TX
Summary
Dynamic Customer Support Specialist with proven success at Teleperformance, adept at resolving complex issues and enhancing customer satisfaction. Skilled in CRM software and active listening, I consistently exceed performance targets while fostering strong client relationships. My empathetic approach and problem-solving abilities drive repeat business and positive feedback.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Teleperformance
Dallas, TX
01.2016 - 12.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Call Center Agent
NCD Dental
Dallas, TX
03.2012 - 09.2015
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Customer Service Representative
Iqor
Richardson, TX
07.2009 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Education
Evolution Academy
Richardson, TX06.2005
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
- Live chat support
- Product knowledge
- Active listening
- Customer response
- Salesforce
- Payment processing
- Technical troubleshooting
- Product or service support
- Customer service excellence
- Empathy and patience
- Adaptability and flexibility
- Email communication
- Issue troubleshooting
- Issue follow up
- Attention to detail
- Microsoft windows and office
- Customer service
- Highly professional
- Problem-solving abilities
- Customer service expert
Timeline
Customer Support Specialist
Teleperformance
01.2016 - 12.2024
Call Center Agent
NCD Dental
03.2012 - 09.2015
Customer Service Representative
Iqor
07.2009 - 02.2012
High School Diploma - Education
Evolution Academy