Tory York
Dallas,TX
Summary
Seeking stable employment in a dynamic and expanding organization that offers ample opportunities for professional growth and development. Committed to utilizing skills and expertise to contribute to the success of the company while gaining valuable experience. Eager to join a team that values dedication, innovation, and continuous improvement, where making a meaningful impact and thriving in a supportive work environment is possible.
Overview
9
9
years of professional experience
Work History
Tech Support 1(Remote)
Securus Technologies
01.2023 - 05.2024
- Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for all owned tickets before closing
- Answer and manage customer inquiries via incoming calls, e-mails
- Diagnose and resolve technical hardware and software issues involving network connectivity, software feature performance, hardware functionality, etc
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Proactively review and troubleshoot each component related to an event to ensure that the issue being reported is not a repeated problem, so review previous the ticket history to rule that out
- Provide effective and timely communication on open issues providing estimated time of resolution to customers (internal & external)
- Responsible for accepting and/or assisting in problem analysis for Facility Service Representatives (FSR) and serve as mentors to FSRs
- Responsible for effectively monitoring personal ticket queues to provide updates on a frequent basis to ensure customer satisfaction.
Mail Examiner
Pro Group Staffing/ Briar Ridge
12.2020 - 07.2021
- Handle Process and Distribute mail
- File, Post and handle all mailroom material and documents
- Complete mail processes and maintain database integrity
- Check printing and secure mail duties
- All other mail room duties.
Insync Staffing/Securus Technologies
07.2021 - 12.2023
- Assemble tablet kits for tablet orders
- Program and update tablets before shipping
- Confirm shipping orders and amounts and create shipping labels and package orders
- Ship orders via FedEx or Ups.
Material Handler II
Dal-Tile
05.2019 - 12.2020
- Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy, quality and completeness, inventory stock checks, restock and label vendor product, maintain displays (tools), move, store, and replenish material, and conduct daily cycle counts
- Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims
- Maintains clean and organized facility by sweeping, trash removal, etc
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management
- Operates forklift and/or crane equipment.
Material Handler I / Equipment Operator
Taos Staffing / Dal-Tile
09.2018 - 05.2019
- Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy, quality and completeness, inventory stock checks, restock and label vendor product, maintain displays (tools), move, store, and replenish material, and conduct daily cycle counts
- Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management
- Operates forklift and/or crane equipment.
Senior Shipping Lead
Future Foam
10.2015 - 11.2017
- Trained new employees in all aspects of shipping
- Executed various simultaneous shipping schedules with truck drivers, associates and other departments
- Confirmed and corrected truck driver routes and schedules for pending shipments
- Completed daily inventory to ensure satisfactory completion of shipments
- Executed quality control randomly to ensure the correct shipments were being loaded and delivered
- Certified to handle various warehouse machinery such as: Standing and SitDown Forklifts (stocking/retrieving), Pallet trucks and Stacking machines.
Education
Diploma - Marketing
Townview H.S. - Business Magnet
Dallas, TXSkills
- Type 41 wpm
- Math skills
- Organization
- Customer Service
- Detail Oriented
- Communication skills
- Experience Certified forklift driver, stand up, sit down and pallet jack and various warehouse, construction machinery
- Hardware troubleshooting
- Data Entry
- Adaptability
- Problem-Solving
- Customer and Service-Oriented
- Self Motivation
- Effective Communication
- Microsoft word and Excel
References
Available upon Request
Timeline
Tech Support 1(Remote)
Securus Technologies
01.2023 - 05.2024
Insync Staffing/Securus Technologies
07.2021 - 12.2023
Mail Examiner
Pro Group Staffing/ Briar Ridge
12.2020 - 07.2021
Material Handler II
Dal-Tile
05.2019 - 12.2020
Material Handler I / Equipment Operator
Taos Staffing / Dal-Tile
09.2018 - 05.2019
Senior Shipping Lead
Future Foam
10.2015 - 11.2017
Diploma - Marketing
Townview H.S. - Business Magnet
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