Malik Edwards
Dallas,TX
Summary
Versatile IT professional with 4 years of experience in resolving complex technical issues and supporting end users, coupled with a year of Project Coordinator experience overseeing deployment projects and specialized software installations. Skilled in troubleshooting hardware, software, and network-related concerns to improve system performance and user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Desk Support Support Specialist
GTS Technology Solutions
02.2022 - Current
- GTS Technology Solutions provides IT Services, Staffing and Solutions to State and Local Government agencies, Education entities and private companies.
IT Support Project Coordinator
Elara Caring
09.2023 - 02.2024
- Led a department onboarding project, ensuring quick and efficient integration of new employees. Enhanced team collaboration and onboarding efficiency, aligning with the company's project management standards.
- Directed an equipment modernization initiative, identifying and updating outdated technology, resulting in a boost in productivity. Managed 2 month project in Jira utilizing scrum methodologies through 1 week sprints cycles for timely execution and minimal downtime, with targeted training to support remote work enhancements.
- Conducted equipment upgrades and targeted training sessions for department members to enhance remote work support. Boosted Elara Caring’s telehealth capabilities, improving patient engagement and care through advanced monitoring and virtual touchpoints.
Event IT Project Coordinator
Huemane
06.2022 - 09.2023
- Led digital infrastructure project management, and managed IT setup and support for Kinfolk, a collaborative series of events under Huemane's curation space in partnership with Topo Chico, ensuring seamless event execution for immersive experiences and a marketplace.
- Worked alongside cross-functional teams to deploy IT solutions for small and large pop-ups and events, enhancing registration, security, networking, engagement processes. This over time resulted in increased member participation.
- Implemented project management best practices for IT projects at Huemane, focusing on risk assessment and issue resolution to minimize disruptions during events. This ensured the integrity of event experiences, aligning with Huemane's community and diversity goals.
IT Support Specialist - Tier 2
Dallas County
02.2022 - 03.2023
- Provided comprehensive Tier I and Tier II support, effectively diagnosing and resolving a wide range of hardware and software issues, ensuring minimal downtime for end-users across Dallas County.
- Enhanced user understanding and proficiency with new devices and technologies through targeted training sessions, contributing to improved operational efficiency and self-sufficiency among staff.
- Played a key role in system and equipment updates, from software installations to new device setups, while maintaining up-to-date documentation and inventory tracking, ensuring compliance with IT policies and procedures.
Event IT Support Specialist
Huemane
06.2021 - 06.2022
- Ensured Optimal Event Performance: Managed IT systems for community events, supporting smooth execution and attendee satisfaction through technical setup and troubleshooting.
- Improved Team Collaboration: Participated in teams for event support, streamlined communication tools, and maintained systems, reducing downtime and aiding operational workflows.
- Enabled Digital Engagement for Growth: Provided IT support for networking and wellness events, managed virtual platforms, contributing to community experience and personal development.
Education
Information Technology -
MyComputerCareer
12-2021
Bachelor's Degree - Integrative Studies in Information Technology
University of North Texas
08-2019
Skills
- Communication
- Analytical Skills
- Regulatory Compliance
- Implement basic wireless networks, and various topologies
- Familiar with printer support and maintenance
- Business Strategy
- Business Development
- Technical Support
- Computer Hardware Troubleshooting
- Software Installation
- Customer Service
- Scrum methodologies
- Agile project management
- Deployment project management
- Software installation
- Technical support
- Cross-functional collaboration
- Risk management
- Agile tools (eg, JIRA)
- Certified Scrum Master
Websites
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 02/01/24, 02/01/26
Timeline
IT Support Project Coordinator
Elara Caring
09.2023 - 02.2024
Event IT Project Coordinator
Huemane
06.2022 - 09.2023
IT Desk Support Support Specialist
GTS Technology Solutions
02.2022 - Current
IT Support Specialist - Tier 2
Dallas County
02.2022 - 03.2023
Event IT Support Specialist
Huemane
06.2021 - 06.2022
Information Technology -
MyComputerCareer
Bachelor's Degree - Integrative Studies in Information Technology
University of North Texas