Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson Mealey

Dallas

Summary

Dedicated professional with experience in help desk support and technical assistance. Known for effective communication and resolving customer complaints, contributing to improved support strategies and user satisfaction in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Customer Support/Help Desk Support Specialist

Community Christian Academy
Hempstead
09.2025 - Current
  • Managed help desk ticketing system for efficient tracking of support requests.
  • Provided technical support for faculty and staff regarding hardware and software issues.
  • Assisted users with troubleshooting various IT-related problems and inquiries.
  • Resolved Level 1 technical issues with software, hardware, and peripherals.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Resolved customer complaints by identifying problems, determining causes, and implementing effective solutions.
  • Maintained detailed records of customer interactions and feedback to improve support strategies.
  • Documented common issues and solutions to strengthen knowledge base and facilitate quicker resolutions.
  • Ensured compliance with company standards regarding computer usage and security policies.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Installed hardware and software on computers to enhance functionality.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Shipping & Receiving/Delivery Driver

Miller Air Starter Co., Inc.
Ferris
02.2022 - 08.2025
  • Communicated with dispatch to confirm delivery schedules.
  • Delivered packages to clients in a timely and safe manner.
  • Coordinated route planning to ensure timely deliveries and optimize travel time.
  • Loaded and unloaded cargo while adhering to safety protocols.
  • Maintained detailed records of deliveries and vehicle logs for compliance and operational insight.
  • Delivered exceptional customer service during interactions with clients and recipients, enhancing client satisfaction.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Operated material handling equipment to efficiently move products within the warehouse.
  • Picked and packed customer orders accurately for timely dispatch.
  • Maintained inventory accuracy through regular cycle counts and stock checks.
  • Utilized warehouse management systems to track inventory levels and locations.
  • Followed safety guidelines to minimize risks during daily operations in the warehouse.
  • Picked items for customer orders according to order slips or verbal instructions.
  • Verified accuracy of picked items against pick list or customer order.
  • Packaged items securely in boxes, bags or other containers before shipping.
  • Utilized shrink wrap machines to secure packages prior to shipment.
  • Inspected incoming shipments for damage or discrepancies between the packing list and actual inventory received.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Education

Associate of Applied Science - Computer And Information Sciences

Navarro College
Corsicana, TX
01-2026

Skills

  • Help desk support
  • Technical support
  • Incident management
  • Hardware troubleshooting
  • Software installation
  • Customer service
  • Effective communication

Timeline

Customer Support/Help Desk Support Specialist

Community Christian Academy
09.2025 - Current

Shipping & Receiving/Delivery Driver

Miller Air Starter Co., Inc.
02.2022 - 08.2025

Associate of Applied Science - Computer And Information Sciences

Navarro College

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Jackson Mealey