Quanda DeGroat
Pompano Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Pompano Beach, FL
03.2024 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Cashier
Aldi USA
Fort Lauderdale , FL
02.2021 - 01.2023
- Collaborated with other departments to ensure efficient workflow processes.
- Communicated effectively with customers regarding their inquiries or complaints.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
Customer Service Supervisor
Burlington
Boca Raton, FL
11.2017 - 01.2021
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Some College (No Degree) -
Broward Community College
Pompano Beach, FLSkills
- Building rapport
- Complaint resolution
- Staff education and training
- Retail store support
- Positive and professional
- Multi-line phone talent
- High-energy attitude
- Call center experience
- Professional telephone demeanor
- Prioritization
- Courteous demeanor
- Credit card payment processing
- Grammar
- Refunds processing
- Call center procedures
- Credit adjustments
- Retail sales customer service
Affiliations
- Volunteer at a no kill shelter for cats and dogs
Timeline
Customer Service Representative
Teleperformance USA
03.2024 - 05.2024
Customer Service Cashier
Aldi USA
02.2021 - 01.2023
Customer Service Supervisor
Burlington
11.2017 - 01.2021
Some College (No Degree) -
Broward Community College