Q Bennett
7324 Doles Ct, Apt C,GA
Summary
Dynamic family operations specialist with a proven track record at National Sourcing Inc., excelling in operational efficiency and cross-functional communication. Skilled in process planning and case management, I effectively managed high-volume tasks while enhancing client satisfaction. Recognized for developing SOPs that streamlined operations and improved accuracy in financial reporting.
Overview
20
20
years of professional experience
Work History
Family Operations Specialist
Independent / Volunteer
Fort Stewart, GA
02.2014 - Current
- Assisted in daily operations by managing schedules and coordinating team activities.
- Entered and maintained accurate records in digital system and forms
- Communicated professionally with clients, schools, medical providers and military offices.
- Manage multiple priorities in a high volume, time sensitive environment.
Accounting Clerk II (Contractor)
National Sourcing Inc.
Fort Knox, KY
08.2011 - 01.2014
- Maintained monthly recoupment and refund Invoices
- Developed Standard Operations (SOP) procedures for recoupment, quad reports, and refund process
- Trained clerks on best practices for document management.
- Assisted in preparation of monthly financial statements, contributing to timely reporting cycles.
- Researched case studies for recoupment/ refunds
- Military withdrawal quarterly auditor
Customer Care Representative
Serco Global Services
Fort Knox, KY
10.2010 - 08.2011
- Resolved or escalate inquiries related to military and retiree pay or military related concerns.
- Resolved customer inquiries efficiently, enhancing overall satisfaction rates.
- Managed high-volume calls while maintaining service quality standards.
- Created detailed entries for all incoming inquires with multiple internal systems.
Customer Service Representative
Reserves Network, Sykes
Bardstown, KY
05.2010 - 10.2010
- Utilized CRM software to track customer interactions and ensure consistent service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Student Trainee Administrative Assistant
VA Medical Center
Lexington, KY
05.2006 - 06.2008
- Supported patient care activities by assisting healthcare professionals with daily tasks and documentation.
- Ensured all clinical workload was electronically entered accurately and efficiently
- Gained experience and perspective by working in various departments.
- Utilized the electronic scheduling system
- Abided by company's policies and procedures.
- Answered phones, ordered inventory products, and organized workplace.
Education
Bachelor of Science - Public Administration
Kentucky State University
Frankfort, KY05-2006
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Process planning
- Case management
- Scheduling expertise
- Problem-solving
Timeline
Family Operations Specialist
Independent / Volunteer
02.2014 - Current
Accounting Clerk II (Contractor)
National Sourcing Inc.
08.2011 - 01.2014
Customer Care Representative
Serco Global Services
10.2010 - 08.2011
Customer Service Representative
Reserves Network, Sykes
05.2010 - 10.2010
Student Trainee Administrative Assistant
VA Medical Center
05.2006 - 06.2008
Bachelor of Science - Public Administration
Kentucky State University