Hi, I’m
Quaneesha Addison
Katy,TX
Summary
Skilled business professional bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
6
years of professional experience
Work History
Target
Senior Specialist Fraud Prevention
06.2022 - 05.2023
Job overview
- Answered incoming calls, provided customer service, and resolved customer complaints by starting the fraud process for fraudulent activity reported by cardholder
- Analyzed customer data and identified trends to detect possible credit card fraud
- Investigated and reported any suspected fraudulent activities
- Contacted cardholders to verify charges and prevent loss
- Conducted root cause analyses and implemented preventive measures to prevent loss
- Collaborated with cross-functional teams to develop and implement corrective actions
- Researched, suggested, and implemented additional security measures
- Entered data into TYSYS to start fraud process, update customers names, addresses, phone numbers, credit card details; entered data into Innovis to verify cardholders
LiveOps
Customer Service Representative
05.2020 - 06.2022
Job overview
- Answered incoming customer service calls and provided quality customer service; handled customer inquiries, complaints, and billing questions with professionalism
- Performed regular assessments regarding customer complaints and provided suggestions to improve customer satisfaction
- Managed multiple systems, programs, and screens simultaneously
- Consistently exceeded key performance indicator targets regarding call length, conversion rate, and customer satisfaction
Energy Alloys
Distribution Planner/Order Processor
06.2018 - 05.2020
Job overview
- Accurately and efficiently entered data into company system ensuring there were no discrepancies with paperwork
- Analyzed and monitored inventory levels to determine product availability and order timing
- Worked closely with the warehouse team to ensure accurate and timely order fulfillment
- Downloaded purchase orders, prepared packing lists and processed shipping labels for outbound deliveries
- Developed continuous improvement initiatives to increase efficiency, productivity, and customer services
- Organized, scanned, and filled paperwork into company system
Massage Envy
Junior Business Manager
02.2017 - 12.2017
Job overview
- Managed daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests
- Scheduled, rescheduled, and verified patient appointments
- Managed staff in training, monitoring, and coached the performance of sales associates
- Assisted in tasks including inventory control, filing, member folder maintenance, and data entry of client records and surveys
- Identified and documented defects, non-conformities, and areas for improvement
- Maintained daily appointment schedule for 12 massage therapist
- Maintained a digital and hard-copy filing system
Education
Texas Southern University, Houston, Tx
Bachelor of Arts from Psychology
12.2021
Skills
- Quality Assurance
- Data Analysis
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Communication
- Organizational Skills
- Adaptability
Timeline
Senior Specialist Fraud Prevention
Target
06.2022 - 05.2023
Customer Service Representative
LiveOps
05.2020 - 06.2022
Distribution Planner/Order Processor
Energy Alloys
06.2018 - 05.2020
Junior Business Manager
Massage Envy
02.2017 - 12.2017
Texas Southern University
Bachelor of Arts from Psychology
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