Quaneshia Newton
Arlington,TX
Summary
Dedicated and detail-oriented professional seeking an entry-level help desk position to leverage my technical skills, customer service experience, and problem solving abilities to provide exceptional support to users and ensure smooth IT operations.
Overview
9
9
years of professional experience
Work History
Sr.Funding Analyst
Santander Consumer USA
North Richland Hills, TX
01.2021 - Current
- Coordinated deal financing by gathering resources from financial institutions, public agencies, or private companies.
- Conducted comprehensive interviews to support loan funding procedures.
- Maintain compliance with applicable federal and state regulations.
- Collaborated with cross-functional teams across departments to develop an integrated workflow.
- Determined loan eligibility based on established underwriting criteria.
- Processed customer data into automated underwriting systems for approval.
Resolution Specialist
GM Financial
Arlington, TX
11.2016 - 11.2020
- Prioritized and executed all designated duties, including task completion and necessary follow-throughs.
- Drafted correspondence to customers regarding issue resolutions.
- Developed communication strategies for disseminating updated policies, procedures, and processes.
- Provided guidance and support for new hires throughout the onboarding process.
- Participated in team brainstorming sessions for problem solving and employee engagement.
- Monitored progress on active resolution efforts and maintained accurate records of activities.
Receptionist
Avanté
Mansfield , TX
05.2015 - 11.2016
- Drafted and maintained incident reports, daily activity logs, and other documents requested by management.
- Generated performance indicator reports for commission-based stylists.
- Provided administrative support to staff members when necessary.
- Maintained an organized filing system of confidential client information.
Education
Tarrant County College (some College)
Fort Worth, TXSkills
- Technical Proficiency: AS400, Autosuite, Genesys, Windows, MacOS, Microsoft
- Customer service: Issue resolution, consumer retention, communication strategies
- Problem Solving: Analytical thinking, troubleshooting, process improvement
- Teamwork: Cross-functional collaboration, onboarding support
Timeline
Sr.Funding Analyst
Santander Consumer USA
01.2021 - Current
Resolution Specialist
GM Financial
11.2016 - 11.2020
Receptionist
Avanté
05.2015 - 11.2016
Tarrant County College (some College)
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