Quang Nguyen
San Jose,CA
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and Vietnamese. Committed to resolving problems and maintaining accurate metrics and reports.
Enthusiastic Team Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Amazon.
Overview
7
7
years of professional experience
Work History
Site Lead
Amazon
02.2022 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Locker+ Associate
Amazon
09.2021 - 02.2022
- Receive, pick, and stow customer orders, process returns, and prepare for delivery.
- Assisted customers with questions they may have.
- Work through problem-solving scenarios for customers.
- Maintain clean, safe, and organized workspace.
- Managed responsibilities for Amazon Hub Counter+ location, including opening and closing site.
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
Machine Operator Assembler
Sanmina Inc.
06.2019 - 06.2020
- Monitored and developed circuit boards after it is being exposed and covered with solder masks at LPI Solder Mask Department.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Improved production efficiency by implementing preventive maintenance measures on machines and equipment.
- Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
Technician Specialist
Didongthongminh.vn
09.2017 - 09.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Fielded average of 100 inbound phone calls to deliver support and remotely resolve service issues.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
Marie Curie High School
Ho Chi Minh City, VietnamAssociate of Arts - Business Administration And Management
Evergreen Valley College
San Jose, CA06.2025
Skills
- Technical knowledge
- Written Communication
- Relationship building
- Sorting and labeling
- Excellent multi-tasking ability
- Technical Support
- Product Knowledge
- Customer Interaction
- Mentoring and Coaching
- Operations Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Languages
English
Native or Bilingual
Timeline
Site Lead
Amazon
02.2022 - Current
Locker+ Associate
Amazon
09.2021 - 02.2022
Machine Operator Assembler
Sanmina Inc.
06.2019 - 06.2020
Technician Specialist
Didongthongminh.vn
09.2017 - 09.2018
High School Diploma -
Marie Curie High School
Associate of Arts - Business Administration And Management
Evergreen Valley College