Quang Huy Nguyen
Honolulu,HI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Lead Barista
Coffee Bean & Tea Leaf
Honolulu, HI
09.2023 - 05.2024
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ordered supplies, equipment and ingredients as needed.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Created signs and displays to advertise store products or events.
Front of House Team Member
Panda Express Restaurant
Honolulu, HI
08.2022 - 05.2023
- Greeted guests and managed seating arrangements.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Operated cash registers accurately and efficiently processed payments from customers.
- Tracked inventory levels for food supplies and beverages.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
Education
Some College (No Degree) - Exploratory Business
University of Hawaii At Manoa
Honolulu, HI08-2027
High School Diploma -
President William Mckinley High School
Honolulu, HI05-2023
Skills
- Menu Memorization
- Health codes compliance
- Inventory Management
- Espresso machine operations
- Fluent in Vietnamese
- Food Service
- POS Systems
Affiliations
- Ride Motorcycle
- Play Guitar
- Play Golf
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Lead Barista
Coffee Bean & Tea Leaf
09.2023 - 05.2024
Front of House Team Member
Panda Express Restaurant
08.2022 - 05.2023
Some College (No Degree) - Exploratory Business
University of Hawaii At Manoa
High School Diploma -
President William Mckinley High School
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