Quanisha Barnes
Richmond,VA
Summary
Detail-oriented Operations Administrator with Six years of experience at FedEX, skilled in logistics coordination, shipment tracking, inventory management, and administrative support. Adept at improving operational efficiency, ensuring compliance with company policies, and providing excellent internal and external customer service. Strong problem-solving abilities with a focus on streamlining processes and optimizing workflow.
Overview
6
6
years of professional experience
Work History
Operations Administrator
Federal Express
South Chesterfield
12.2023 - Current
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Perform data entry and tracking for inbound and outbound shipments using
FedEx tracking systems. - Generate reports and maintain accurate documentation for audits, compliance, and operational analysis.
- Coordinate with drivers, warehouse staff, and management to resolve discrepancies and improve workflow efficiency.
- Monitor and ensure compliance with FedEx policies, safety regulations and DOT policies.
Package Handler
Federal Express
South Chesterfield
12.2022 - 12.2023
- Oversee daily logistics operations, ensuring smooth package processing and on-time deliveries.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Delivery Driver
T&t Logistics
Athens, GA
11.2021 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
Package Handler
Federal Express
Athens, GA
06.2019 - 11.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Education
Cedar Shoals High School
Athens, GANursing
Georgia Regents University
AugustaSkills
- Trained in software
- Telephone etiquette
- Logistics & Supply Chain Management
- Administrative Support & Documentation
- Shipment Tracking & Inventory Control
- Compliance & Safety Regulations
- Data Entry & Reporting (Microsoft Office, FedEx Systems)
- Customer & Vendor Relations
- Quality assurance
Timeline
Operations Administrator
Federal Express
12.2023 - Current
Package Handler
Federal Express
12.2022 - 12.2023
Delivery Driver
T&t Logistics
11.2021 - 05.2022
Package Handler
Federal Express
06.2019 - 11.2021
Cedar Shoals High School
Nursing
Georgia Regents University