Quanisha Sims

• Developed and maintained courteous and effective working relationships.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Carried out day-to-day duties accurately and efficiently.
• Contacted law enforcement in case of unauthorized persons, documents and materials.
• Secured personal and company goods against robbery, vandalism and illegal entry.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
• Checked and verified photo identification prior to granting facility access.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales significantly by upselling higher-end products to customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Take orders using a switchboard
• Call order numbers out to customers
• I also cooked sometimes (chicken, fish, shrimp, French fries etc.) .Also helped with other tasks like dishwashing.

• Patient Care, Customer Service, Knowledgeable of Electrocardiogram Machine, appropriate placements of electrodes, utilized proper procedures/guidelines for OSHA/Asepsis standards/Standard and Universal Precautions, inventory/restock supplies, organization of materials, and cleanliness.

Responsible for the representation of the brand, operating in a professional manner, engaging customers, maintaining store standards and supporting teamwork. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Take orders using a switchboard
• Calling order numbers out to customers
• Took orders out on skates.