Quanisha Smith
Las Vegas,NV
Summary
A challenging office administration/ customer service with a progressive organization that values dedication , outstanding performance, and offers potential for career growth. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
14
14
years of professional experience
Work History
Dispatcher
Protective Force Internatioal
Las Vegas, NV
08.2021 - Current
- Receive and answer emergency and non-emergency calls
- Proactively address problems and suggest solutions
- Receive and dispatch orders
- Assess situation and prioritize calls
- Inform field units about orders and traffic
- Provide reports to upper management
Dispatch Supervisor
Alarmco, Inc.
Las Vegas, NV
03.2021 - 08.2021
- We monitor fire and burglary alarm systems. When signals come in we are responsible for contacting the subscriber to notify them. If we are unable to contact the subscriber we dispatch a guard and contact the corresponding police agency for their area. As a supervisor I have to ensure we get a guard to the premises in a timely manner.
- Assign guards trucks and make sure they have the equipment needed to perform their job.
- Dispatch guards for roving patrols.
- end of shift reports
- work with other departments to provide customer service to the subscribers
Customer Service Representative
C3 Customer Contact Channels
Las Vegas, NV
08.2019 - 03.2021
- Verify members benefits
- Provide members with policy information
- Find doctors/physician changes
- Demographic changes
- Medical and pharmacy claims
- Transfer misrouted calls to correct department
Security Officer
Facebook Security, Allied Universal Security
Menlo Park, CA
08.2018 - 02.2019
- Ensure the facility is provided with high quality security services to protect people and property
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests
- Answer questions and assist guests and employees
- Remain flexible to ever changing environments; adapt well to different situations
- Patrol the facility on foot or vehicle
- Answer phones or greet guests / employees in a professional, welcoming manner
- Monitor closed circuit television systems and alarms.
Office Administrator
Impetus Technologies
Los Gatos, CA
07.2015 - 08.2018
- Started off as a contractor in July last year and got made permanent in March 2016
- Help set up meetings and conferences along with accommodations: Travel arrangement, rental cars, lunches
- Filing, organize office supplies, organize office pantry
- Print and organize collaterals and usbs , along with anything else needed for trade shows
- Relocations: help find apartments, assist with hotel and flight accommodations for employee and family, find rates for car moves and household moves
- Assist w/ background checks
Sales Associate
Banana Republic
Milpitas, CA
11.2017 - 03.2018
- Sales floor/recovery
- Inventory
- Shipment: unload as well as restock new product
Sales Associate
Old Navy
Milpitas, CA
10.2014 - 10.2017
- Sales floor/recovery
- Inventory
- Shipment: unload as well as restock new product
Receptionist
Squash Club of Los Gatos
Los Gatos, CA
03.2015 - 07.2016
- Check in clients
- Register new clients
- Take payments
- Answer phones
- Update daily and monthly reports
- Payroll reports
Office Administrator
Waterworks Aquatics
San Jose, CA
04.2014 - 01.2015
- Sales floor/recovery
- Inventory
- Shipment: unload as well as restock new product, Get new clients any information they regarding swim lessons, birthday parties, or any of our other activities we offer
- With the information they also receive a tour so they are able to take a look at the facility and ask in additional questions
- Answer inbound calls that may have to do with canceling a lesson or scheduling a lesson
- These calls may also be from new clients seeking information before stopping by for a tour
- They can also be from existing clients asking any questions or taking care of payments
- Register, schedule, and taking payments are all a part of my daily tasks
- I assisted with job training for new employees
- I was in charge of the inventory (moving in/out of the system and organization)
- I was in charge of daily project assignment as well as filing and organization of the office.
Customer Service, Store operator
Google Shopping Express, Adecco
San Bruno, CA
11.2013 - 02.2014
- Prepare and pay for orders for customers
- Pack orders and get them to couriers for delivery
Electronic Components Tele, Fry’s Electronics Call
San Jose, CA
10.2011 - 09.2013
- Answer calls for all of the stores in the country
- Check inventory/availability for an item
- Provide information on products for customers and find the correct product for their needs
- Process/track/cancel shipping orders for customers
Education
Associate of Science - progress
Evergreen Valley College
San Jose, CAHigh School Diploma -
Washington High School
Fremont, CA06.2009
Skills
- Client Interactions
- Aviation Ground Support Software
- Service Coordination
- Service Vehicle Dispatch
- Traffic Monitoring
- Speech Clarity
- Call Center Software
- Problem Assessment
- Effective Communication
- Team Work Scheduling
- Dispatching Workers
- Verifying Coverage
Accomplishments
- Type 35+ wpm
Timeline
Dispatcher
Protective Force Internatioal
08.2021 - Current
Dispatch Supervisor
Alarmco, Inc.
03.2021 - 08.2021
Customer Service Representative
C3 Customer Contact Channels
08.2019 - 03.2021
Security Officer
Facebook Security, Allied Universal Security
08.2018 - 02.2019
Sales Associate
Banana Republic
11.2017 - 03.2018
Office Administrator
Impetus Technologies
07.2015 - 08.2018
Receptionist
Squash Club of Los Gatos
03.2015 - 07.2016
Sales Associate
Old Navy
10.2014 - 10.2017
Office Administrator
Waterworks Aquatics
04.2014 - 01.2015
Customer Service, Store operator
Google Shopping Express, Adecco
11.2013 - 02.2014
Electronic Components Tele, Fry’s Electronics Call
10.2011 - 09.2013
Associate of Science - progress
Evergreen Valley College
High School Diploma -
Washington High School
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