Quaniyia Casey
Las Vegas
Summary
Resourceful professional with 2+ years in security, transitioning to residential leasing. Expertise in customer service, conflict resolution, and documentation supports effective tenant relations and streamlined operations. Skilled in scheduling, CRM tools, and property tours, delivering reliable and clear communication to enhance tenant satisfaction.
Overview
4
4
years of professional experience
Work History
Security Supervisor
GardaWorld Security
05.2023 - 12.2025
- Supervised security personnel, ensuring adherence to protocols and standards.
- Conducted regular safety assessments to identify vulnerabilities and enhance security measures.
- Coordinated incident response procedures with law enforcement.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Leasing Agent
Camden Property Trust
01.2023 - 06.2023
- Managed lease agreements and renewals, ensuring compliance with company policies and local regulations.
- Implemented marketing strategies to increase occupancy rates and promote community events effectively.
- Developed and maintained relationships with tenants, addressing concerns and enhancing resident satisfaction.
- Facilitated property tours, showcasing amenities and community features to prospective residents.
Customer Service Representative
Conduent Call Center
07.2021 - 09.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Streamlined call handling processes to enhance response times and customer satisfaction rates.
- Trained new representatives on company policies, systems, and customer service best practices.
- Managed escalated issues by collaborating with cross-functional teams for timely resolutions.
Education
High School Diploma -
Northwest Career And Technical Academy
Las Vegas05-2022
Skills
- Security management
- Admin and Compliance
- Leasing and sales
- Move-in coordination
- MS Office
- Surveillance techniques
- Attention to detail
- Active listening
- Professional communication
- Telephone and email etiquette
Languages
English
Full Professional
Timeline
Security Supervisor
GardaWorld Security
05.2023 - 12.2025
Leasing Agent
Camden Property Trust
01.2023 - 06.2023
Customer Service Representative
Conduent Call Center
07.2021 - 09.2022
High School Diploma -
Northwest Career And Technical Academy